Joblift
Location
Nouvelle Aquitaine | France
Job description
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters. The mission of our company is to be a solid and reliable healthcare partner for our clients. We use all our professionalism to guide our customers in the best possible way so that they can face their hospitalisation or care in general without any worries. This in the context of hospitalisation insurance, insurance for outpatient costs or serious illnesses, as well as when offering additional health-related services. Customer orientation is our DNA and our availability and willingness to listen ensure tailor-made assistance. DIMENSIONS OF ROLE As Teammanager Medical Assistance, you animate, organize and coordinate the teams that take care of - Assisting our customers when having a medical emergency abroad (hospitalization, surgery, repatriation,…) in narrow collaboration with our doctors and nurses or - Personal assistance services after a hospitalisation: home care, taxi, child care,… - Our new digital healthcare ecosystem services like doctors/psychologists on line, second medical opinion,… You ensure for your teams - An effective organization, collabaration and an optimized balancing of the workload - A strong quality of service and respect of the agreed SLA while optimizing the productivity of the teams - A coherent client servicing thanks to aligned ways of working in the teams, and thanks to the implementation and control of business processes/procedures and a close monitoring of the quality level of communication with customers - A strong training and development track of all teammembers to deliver a top notch service You determine the targets for your team and you follow-up on those targets and you implement improvement plans where needed. You are the ear of the customer/agents and partners, so you can contribute pro-actively to the elaboration of the healthcare roadmap and you take up the responsibility to address the raised problems in due time in order to ensure continuous improvements. You lead or contribute actively to improvement or change projects. You keep strong relations with our key partners and with medium/big sized customers and brokers. You represent our department externally. As part of the Healthcare management team, you play an active role in the management of the entire healthcare scope by contributing actively to the elaboration, implementation and communication of the roadmap and by playing a role in projects that cover scopes that go beyond your own scope. SKILLS AND EXPERIENCE - You have a master degree (or comparable by experience) and by preference you have at least 5 years of experience in a comparable function. - You are bilingual Dutch/French with a good knowledge of English, - You are very Service & people oriented - You have strong communication (oral & writing) & organization skills - You have a broad experience in people and/or management of business- projects. - You have a good knowledge of Microsoft-tools. - Experience in assistance, insurance or the healthcare sector is a plus - Thanks to your experience in change management and your communication skills, you can easily handle a context in which agreement needs to be found between different actors. - You are a teamplayer. By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create op... Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
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