Capita Poland Sp. z o.o.
Location
Pologne | France
Job description
Description
Becoming a Customer Service Agent with French at Capita: As a Customer Service Agent at Capita you will be joining a team of dedicated individuals supporting our clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries. At the same time, we remain dedicated to promoting other products and exclusive offers in line with customer needs and as part of our client commitment. What you’ll be doing: Supporting customer through different channels (inbound calls and messages)Analysing and solving customer’s’ queriesSharing information on administrative and technical requests (products, invoices, etc.)Making changes to the systemForwarding faults or calls to other departments.
Requirements
Skills you need to succeed: French C1 level or aboveEnglish at B1/B2 lvlCustomer oriented attitudeExcellent organizational and communication skillsGood knowledge of MS OfficeWillingness to work in shifts: 5 days a week, 40 hours (might include night shifts)
Offer
What’s in it for you: Employee Assistance Program for employees and their families (psychological support)An extra day off for voluntary activities close to your heartPerformance bonusRelocation bonusAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformOpportunity to become one of the Internal TrainersA multinational environment with strong ties to UK business cultureLuxMed medical healthcare and Generali group insuranceMultisport Plus / Classic or MultiKafeteria benefit systemsA positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day) You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
Job tags
Salary
