Joblift
Location
Mayenne, Mayenne | France
Job description
Join HCLTech France! ⭐ Global Top Employer 2024 ⭐
HCLTech is a global technology company, home to 225,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion.
We are looking for a Deskside Support IT Specialist to join our teams working on one of our renowned client's facility based in Mayenne, Pays de la Loire, France.
Deskside Support IT Specialist will provide day to day local desktop support, image PC"s, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in ServiceNow ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency. Deskside Support IT Specialist provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer"s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 5-7 years" experience in Windows Desktop support.
c) Maintain ticket updates for all reported incidents.
d) Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office 365, Cisco Jabber, and other authorized desktop applications.
g) Performs general preventative maintenance tasks on computers, laptops, printers.
h) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
i) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
j) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Meeting Room Devices and Telecoms.
k) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
c) Minimum of 5 years of IT experience.
d) ServiceNow, Windows 10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions,
g) Excellent communication relationship-building and internal customer service skills.
j) Fluent in French, good level of technical English (oral & written).
Interested in a new challenge? Willing to join a multinational company with a world of possibilities? Then you should apply!
Please submit your CV in English. For further information please contact
At HCLTech, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career.
You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
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