Technician Aftermarket - Est Region 1

Location

Bailly Romainvilliers, 77700 | France

Job description

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Under the responsibility of the Customer Service Manager of the Eastern Region, you ensure the installation, commissioning and preventive and curative maintenance of compressed air plants and its network for our customers in compliance with and monitoring of procedures in force.

You participate in achieving the service's objectives and are the guarantor of customer satisfaction in your region and the brand image conveyed 

You are the guarantor of the deployment of the group's values ​​to our customers and its team:

• Proximity (i.e. attention to customers, empathy, clarity and friendliness)
• Professionalism (reliability and transparency, which translates into proactive availability, communication and assistance)
• Responsiveness (including processing time, service provided and the relevance of the solutions deployed according to needs)
• Company branding;

To carry out your mission, we expect you to:

• Organize your working week according to the schedule received from your Manager;
• Carry out simple preventive and curative maintenance operations, according to the instructions received while complying with the company's safety rules and those in application on customer sites (Prevention Plan);
• Carry out tests and trials on revised equipment to ensure their proper functioning;
• Analyze technical problems with the help of reference technicians and inform customers, if necessary, write expert reports;
• Provide a prevention, information and recommendations service to customers;
• Repair or replace elements of faulty systems
• Propose and/or promote sales of services, parts and materials to customers.
• Send the administrative documents requested from you (Prevention Plan, intervention report, KPI, etc.);
• Provide basic knowledge of our products to customers;
• Carry out your tasks in compliance with legal and internal security rules;
• Register equipment in the manufacturers' extended warranty programs and follow up on all the procedures necessary for a request for under-warranty support (photo, fault description, measurements, etc.) allowing acceptance thereof .

Your profile

• You ideally have experience in the industrial environment;
• You benefit from solid skills in electricity, mechanics, electromechanics, automation and pneumatics and ideally from the product portfolio (lubricated screw compressors, OilFree and air treatment equipment);
• You know how to read a plan and a technical diagram;
• You master the IT tools essential to your job (Office Pack, Outlook, CRM, etc.);
• You have at least some knowledge of English;
• You have a  B license 
• You are able to travel daily to visit your clients (sometimes necessary to stay overnight)

We expect you to:

• Knowing how to work in a team with kindness, perspective, accuracy,
• Have a sense of customer service,
• Know how to work in harmony with other services,
• Have interpersonal skills, very good contact,
• Have analytical and synthesis skills,
• Be organized, have a sense of priorities,
• Be autonomous and responsive in your decision-making, actions and responses,
• Be comfortable with IT tools

This position is open to people with disabilities;

If you want to take on new challenges, a change of environment and if you think your profile matches our research, join us!

An integration course will allow you to take up your position gradually. 

Good prospects for internal development.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit

Job tags

Salary