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Location

Valbonne, Alpes Maritimes | France

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Job description

A la fois Cabinet de recrutement & Société de conseil, Innova Solutions a une couverture nationale. Nous sommes basés à Sophia Antipolis, au cœur de la French Riviera, nous accompagnons nos clients dans toute la France et offrons à nos candidats des postes dans les secteurs de l'IT, des Télécoms et de l'Engineering. Nos clients ont accès à plus de 85 bureaux à travers le monde :

• Aux États-Unis
• En Europe (Belgique et Nice)
• Au Royaume-Uni
• A Singapour
• En Inde

We are looking for a ServiceNow CSM Business AnalystH/F for our client. The company is located near Nice in the south east of France. The mission involves:

• Collect, assess, and evaluate internal customer requirements, collaborate with external vendors and other Product Owners/Business Analysts to maintain a backlog.
• Review each demand against platform features, ensuring adherence to ServiceNow best practices or suggesting alternative solutions where necessary.
• Offer guidance on process enhancements and platform capabilities.
• Stay updated on product developments within their area of expertise and share relevant information with both internal and external teams.
• Operate independently within their scope, involving developers, peers, and management when needed.
• Assist in organizing UATs and collaborate with external vendors to develop and update key test scenarios.
• Recommend improvements within their functional domain.
• Facilitate functional workshops with end-users, support vendors and internal stakeholders, and ensure all key topics are addressed.

Technicals skills:

- CSM

- ITSM

- Servicenow

- ITIL

Start: ASAP Location: Near Nice / Sophia-Antipolis Remote: 2 days per week

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Job tags

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Salary

300 € a 450 €