Remote Service Engineer - second line (E-mobility)
Location
Beynost, 01700 | France
Job description
Remote Service Engineer - second line (E-mobility)
Take your next career step at ABB E-mobility with a global team that is helping our customers electrify mobility by delivering a seamless, flexible, efficient charging infrastructure.
ABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic instal-lations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all.
Please note that, based on the organizational transformation, internal ABB E-mobility applicants will be prioritized.
The Charger Operations Team executes all remote functions and collaborates closely with Customer support and Technical support teams. The Charger Opera-tions team will manage all remote activities incl. SW updates, charger configura-tions, troubleshooting and support of the field team.
Your responsibilities
- Support ABB E-mobility organizations in Europe and occasionally around the globe with solving their tickets
- Take ownership and handle cases escalated from the First Line Customer support from opening to closure
- Perform remote analysis and troubleshooting, make sure tickets are solved within the scope/timeline of the Service Level Agreements for our Key Ac-counts
- Support Key Accounts in their ability to maintain and service charging sites and networks by actively scanning their network for possible faults
- Keep a close eye on the software rollout and performance of chargers
- Provide support to First Line Customer support when required, occasion-ally conduct training for Customer support, customers and service part-ners
- Support on-site interventions (to be done by service partner or field engi-neers in the country/region)
- o Create adequate repair instructions
- o Determination of required spare parts
- o Request, and give support to, field service engineers
- o Test the product after service
- o Communicate the results to the customer
- Escalate cases in a timely manner to next expert level (Tier 3) support whenever necessary
- Periodically attend onsite field service jobs to keep own knowledge and skills up to date
Your background
- You have a bachelor’s in a technical field (e.g. Electrical Engineering, Elec-tromechanics, IT) or similar experience in maintaining and/or designing electrical installations
- Affinity and knowledge of Linux-based installations and software is an ad-vantage
- Very good communication skills in English and local language, you enjoy working in multidisciplinary and highly multicultural teams. Knowledge of other foreign languages will be considered as an asset
- You can work independently and proactively, eager to learn to continuous-ly develop technical skill in this area
- You are curious, solution-oriented and like to find sustainable solutions based on indirect evidence
- You can perform in constantly changing environment under high pressure and be successful in environment with limited information available
- You have good and effective communication skills towards internal par-ties. Able to share the knowledge with different target audiences in most efficient way (trainings, newsletters, webinars, etc.)
- Willing to participate in a standby/ weekend shift
More about us
Our individual differences make us successful. Diversity, inclusion and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world.
If you want to discover more about ABB, take another look at our website
What’s in it for you? / our offer:
Work with the best specialists in their field, in a diverse environment with unpar-alleled global reach. Feel inspired by our fast-growth. You will have the accounta-bility to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your ca-pabilities and experience.
Are you interested in joining ABB E-mobility?
We look forward to receiving your application online via the ‘apply now’ button below. For further questions, contact Judy Borsje, Talent Partner, via [email protected] or +31 6 21 89 62 66
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