QA & Support Manager, Validation & Support (M/F)
Location
Rungis, Val de Marne | France
Job description
ESI Group is a pioneer in virtual prototyping solutions since 1973 and a key player from the industrial to digital transformation. We are present in more than 20 countries and employ over 900 high-level specialists globally, our customers include industry leaders from the Automotive, Heavy Machinery, Aerospace and Energy Sectors. Learn more at .
Please let us know if you have questions regarding the application process or require assistance or an accommodation
Male/Female/Disability
JOB PROFILE
We are looking for a talented QA Manager. You will manage an international team of 10 people, spread across 6 countries, working on different projects within Smart Manufacturing Business Line.
You will be responsible for validation of Stamp & Composites products along with involvement in the level 2 support to Customer Success team.
MISSION
The main roles of the Validation & Support Manager will be :
- Supervision of the Validation & Support team
- Main point of contact for the project stakeholders
- Coordination and project follow-up of the validation activities for Stamp and Composites products
- Ensure a good monitoring of the tasks progress
- Manage Support activities
RESPONSABILITIES
1 – Product Validation :
- Coordinate through the 2 Technical Leaders the software validation for Stamp and Composites products to ensure the expected quality level
- Plan, execute and document the testing of our software products to agreed milestones and quality standards
- Ensure the documentation maintenance (Training, tutorial, e-learning docs)
- Structure and increase test automation to avoid manual testing
- Monitor the team activity in terms of Quality, Time, Scope
2 – Customer Support :
- Interface with level 1 Stamp & Composites Support team about Help Requests, Bugs fixing and Development Requests
- Ensure the knowledge transfer to Customer Success engineers on new versions of the products
3 – Management :
- Provide Capacity & Resource planning update to ensure workload/workforce balance inside the team and across Virtual Manufacturing teams.
- Define yearly personal objectives in link with Company expected Key Results.
- Manage team skills to ensure to ensure Support & Validation missions via yearly training plan and internal mentorships.
- Report to your manager and internal Customer via Support & Validation KPIs.
JOB REQUIREMENTS
Technical skills :
- Strong software QA experience (ISTQB certification is a plus)
- Team management (transversal or hierarchical)
- Mechanical Engineer (Material Science, Mechanics, or Numerical methods)
- Experience in numerical modelling (FEA) and manufacturing processes
- Ideally an experience in customer support and/or validation
Desirable:
- Performing Testing activities within an Agile (SCRUM) environment
Soft skills :
- Excellent communication, interpersonal and organization skills
- Fluent English - excellent written and verbal communication skills in English
- Decision maker
- Leadership
- Priority management
- Pragmatic
- Autonomous and pro-active
- Multicultural
Ref : C169O74602
Job tags
Salary