Coders Brain Technology Pvt. Ltd.
Location
Us, 50250 | France
Job description
Dear Candidate
About us Coders Brain is a global leader in its services digital and business solutions that partners with its clients to simplify strengthen and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deepset commitment to our clients comprehensive industry expertise and a global network of innovation and delivery centers. We achieved our success because of how successfully we integrate with our clients.
Role: ServiceNow CSM Developer
Experience: 3 yrs
Location: Bangalore Hybrid mode
Business units: Managed Services
Location Bengaluru (Bangalore) (India) Hybrid
Working hours: UK Business Hours
Role: ServiceNow Subject Matter Expert (L3)
ROLE OVERVIEW
We looking for an experienced ServiceNow Subject Matter Expert to join our team. The successful
candidate will be responsible for Maintaining developing configuring and implementing
solutions on ServiceNow CSM & ITSM modules as well as providing technical support and
guidance to endusers. The ideal candidate will have a deep understanding of ServiceNow
functionality both on CSM and ITSM modules be able to troubleshoot complex issues have
excellent communication and project management skills.
DUTIES & RESPONSIBILITIES:
Design develop and configure ServiceNow solutions based on business requirements.
Troubleshoot and resolve complex technical issues related to ServiceNow.
Ensure all solutions and workflow are aligned to IT Service Management (ITSM) best
practices
Provide technical support and guidance to endusers.
Collaborate with other teams to ensure successful implementation and integration of
ServiceNow solutions.
Stay up to date with ServiceNow technology and best practices.
Develop and maintain technical documentation and user manuals.
Participate in the planning design and implementation of ServiceNow upgrades and
enhancements.
Lead and manage ServiceNow projects ensuring timely delivery and highquality results.
Conduct training sessions for endusers and stakeholders.
EXPERIENCE SKILLS & KNOWLEDGE :
Bachelor s degree in computer science Information Technology or related field.
Minimum of 5 years of experience in ServiceNow development and administration.
Certified System Administrator (CSA) and Certified Implementation Specialist (CIS)
certifications are preferred.
Strong understanding of IT Service Management (ITSM) processes and best practices.
Knowledge of ServiceNow modules such as SSO CMS Virtual Chat Service Portal Tours
Incident Management Problem Management Change Management Service Catalog
Asset Database and CMDB.
Experience with ServiceNow Customer onboarding/offboarding license management
domain management platform upgradation scripting (JavaScript GlideRecord etc. )
reports and dashboard creation Email and API integration
Strong analytical and problemsolving skills.
Excellent written and verbal communication skills.
Ability to work independently and in a team environment.
email and api integration,servicenow development,service portal,virtual chat,it service management (itsm) best practices,technical support,domain management,change management,servicenow csm,cmdb,cms,customer onboarding/offboarding,servicenow administration,reports and dashboard creation,itsm modules,project management,sso,platform upgradation,itsm,incident management,tours,certified implementation specialist (cis),asset database,troubleshooting,problem management,certified system administrator (csa),scripting (javascript, gliderecord, etc.),csm certification,service catalog,license management
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