Joblift
Location
Fontainebleau, Seine et Marne | France
Job description
As one of the world"s leading and largest graduate business schools, INSEAD brings together people, cultures and ideas to change lives and to transform organizations. The IT Department provides the technology services to the school supporting a range of world class on-campus and online business education.
We are enabling a digital transformation journey for the School, and INSEAD is recruiting a Technical Lead (Enterprise Platform) to join either our our Asia (Singapore) or France (Fontainebleau) Campus on a permanent, full-time basis.
This is an exciting opportunity to architect, exploit, develop, integrate, and manage a number of platforms including our ServiceNow platform (Mostly utilizing IT Service and Business Management)) to cater the needs of a global, multi-campus and multinational institution as we build towards our digital future.
Our use of ServiceNow has grown significantly over the past 5 years, and is now intrinsic to the delivery of services across a number of customer facing departments. You will manage, adopt and optimize processes above and beyond, supporting Incident and Request Management, Test Management, Service Level Management, Contract and Asset Management. You will also undertake technical management of other workflow and digital platforms and look for opportunities and synergies to extend and digitalize processes end-to-end.
Another platform to manage and oversee is the Atlassian Software – Jira, a project management platform that provides planning and tracking tools for transformational projects so that teams can manage dependencies, requirements, and stakeholders using agile methodologies.
This role will ensure that platforms operate at a secure and optimal level, and will drive development and adoption across the school through out-of-the-box configuration and implementation of best practices and emerging AI and machine Learning technologies. In addition, you will ideally have some wider experience of cloud platform management and adoption preferably in Resource Scheduling platforms and workspace / meeting room scheduling and integrations.
You will have a strong network, and be able to quickly build excellent partnership and commercial relationships with providers, optimizing operational costs of the platforms whilst successfully introducing needed functionality and work-flows.
You will need to demonstrate excellent stakeholder management and the ability to engage diverse stakeholders with good conceptual and analytical skills, plus have a demonstrable track record of development through scrum and agile methodologies. The role requires working across campuses and at all levels of the organization - including internal teams and management of suppliers – setting and managing commitments with them to ensure both quality and reliability in delivery.
This is an exciting, engaging role for the right candidate who would like to demonstrate their skills and help shape the next generation of IT service support as part of INSEAD"s wider transformation.
If you are interested, please send a copy of your CV and cover letter (both in English) to .
Diversity is one of INSEAD"s founding values and as such we commit to cultivating a community that pursues equity, exemplifies inclusion and cherishes diversity in all its dimensions. Our jobs are open to all talents, so apply and join us!
We regret that only shortlisted candidates will be contacted.
Job tags
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