Servicenow Csm Business Analyst H/F
Location
Valbonne, Alpes Maritimes | France
Job description
A la fois Cabinet de recrutement & Société de conseil, Innova Solutions a une couverture nationale. Nous sommes basés à Sophia Antipolis, au coeur de la French Riviera, nous accompagnons nos clients dans toute la France et offrons à nos candidats des postes dans les secteurs de l'IT, des Télécoms et de l'Engineering.
Nos clients ont accès à plus de 85 bureaux à travers le monde :
- Aux États-Unis
- En Europe (Belgique et Nice)
- Au Royaume-Uni
- A Singapour
- En Inde
We are looking for a ServiceNow CSM Business Analyst H/F for our client. The company is located near Nice in the south east of France.
The mission involves :
- Collect, assess, and evaluate internal customer requirements, collaborate with external vendors and other Product Owners/Business Analysts to maintain a backlog.
- Review each demand against platform features, ensuring adherence to ServiceNow best practices or suggesting alternative solutions where necessary.
- Offer guidance on process enhancements and platform capabilities.
- Stay updated on product developments within their area of expertise and share relevant information with both internal and external teams.
- Operate independently within their scope, involving developers, peers, and management when needed.
- Assist in organizing UATs and collaborate with external vendors to develop and update key test scenarios.
- Recommend improvements within their functional domain.
- Facilitate functional workshops with end-users, support vendors and internal stakeholders, and ensure all key topics are addressed.
Technicals skills :
- CSM
- ITSM
- Servicenow
- ITIL
Start : ASAP
Location : Near Nice / Sophia-Antipolis
Remote : 2 days per week - You have a minimum of 4 years of professional experience as Business Analyst / Product Manager / Product Owner role on the Servicenow platform.
- You are a strong communicator and enjoy working in a team.
- You are proactive and autonomous.
- You have an excellent level of English.
Job tags
Salary
300 € a 450 €/jour
