Salesforce Administrator H/F
Location
Canada | France
Job description
We are currently seeking a Salesforce Administrator to join our team. This is an exciting opportunity for a system or operations professional looking to gain first-hand experience across the fast-growing online classifieds and advertising space. In this role you will BE responsible for supporting the systems team and end-users across all areas of the business in sales, management, finance, product, customer support, operations, and marketing.
This is a fixed term contract for 14 months.
What you'll do :
Manage system access, profiles, role hierarchy
Customisation of objects, fields, record types, page layouts and validations across business units
Maintain and cleanse naming conventions throughout the system for business units, pick lists, report folders, dashboards to improve system usability and scalability
Customise Salesforce to meet business requirements via flows and approval processes
Work closely with sales, sales operations, and customer support teams to develop training plans and create user guides / documentation where necessary
Participate in the software testing process, which includes devising and documenting test plans, creating test cases, and co-ordinating actual software testing
Act as a liaison between operational and systems teams, provide users with first line technical support and troubleshooting where required
Logging and tracking identified system problems through to resolution - ensure ticketing systems remain up to date throughout project lifecycle
Assist with on-boarding of new employees to Salesforce and Salesforce functionality
Adhere to change management process and best practices, liaise with Global compliance team
Work with stakeholders to turn business requirements into meaningful and insightful reports and dashboards
Who you are :
3+ years of relevant work experience with Salesforce
Experience supporting sales and customer support teams
Ability to provide training to end users across the org
Salesforce certification (ADM 201 / ADM 211 / ADM 301) is an asset
Understanding of relational databases
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Excellent communication and analytical skills -
Job tags
Salary
