Sales Trainer

Location

Us, 50250 | France

Job description

Sales Trainer:

Job Summary: The Contact Center Sales Trainer at iMetrix Solutions maximizes the effectiveness

of call center representatives by ensuring representatives have thorough knowledge of products

services can effectively use telephone salesclosing skills resolve customer issues both on Sales or

Customer Service calls and provide positive customer experience to the current and potential customer

base of Clients of iMetrix Solutions.

Compensation for this profile is strictly between 4 to 4.5LPA Please consider all the factors before you apply for this position.

Job Duties & Responsibilities:

Completes VnA Product and Process training for the new hires or existing staff within the time period

as allotted by the Management.

Creates self as example or role model and exhibits traits of an ideal Telesales professional or

Customer Service professional by always maintaining self accordingly.

Leads the trainee team whether for new hires or existing staff towards exemplary Calls by setting

LIVE call examples with Customers whether it be for Customer Service or Sales.

Consistently manages to keep the attrition rate within the training batch well below 10%.

Consistently manages to keep the attendance rate within the training batch well beyond 90%.

Consistently manages to meet the 85% throughput rate (trainingtofloor) for every training batch.

Plans conducts coordinates and implements a comprehensive training program for staff.

Training components will be geared toward new hires existing staff and individuals who seek oneon

one assistance or are highlighted by the internal Operations and/or QA departments.

Provides suggestions to the Human Resources team and Management on regular intervals to enhance

quality of hires increase training outcome at the end of training period and reduce organizational costs

from a financial standpoint.

Keeps selfupdated about training methods creative ideas related to Call Center training with due

participation in free online webinars sessions etc meant for Call Center trainers etc. Also keeps self

updated about training methodologies adopted by Trainers of competitor Call Centers so as to always be

one step ahead in terms of best practices required within the call center.

Engages in all sales and customer servicerelated tasks including but not limited to process

improvement group and individual call observation quality calibration and mentoring activities.

Thorough understanding of the Training vertical within the local Call Center industry.

Performs all other duties as required from time to time as instructed by the management.

Shift Timings:

Must be flexible with the ability and willingness to work late evenings weekends and certain holidays.

Must be able to travel to other call centers and field offices. iMetrix Call Center operational hours

currently are 5 days a week 9 hours a day & may be subject to change as per business requirements.

Required Qualifications:

Minimum 4yrs call taking experience in an International BPO or at least 2yrs as a Process/Line

Trainer in a similar environment

University Graduate or equivalent required.

Excellent presentation skills (oral and written) as well as ability to motivate teach and inspire

staff.

Operational knowledge of MS Office: Excel Word and PowerPoint.

Ability to develop training and methodology programs that are unique to the organization s

goals values and mission statement.

Telesales and Customer service training experience (minimum of 1 year in industry or related

field).

Ability to train and manage large group of candidates new hires and/or existing staff

Strong analytical and decision making skills.

Selfdevelopment skills.

Experience with Call Center based Telesales & Customer Service projects in night shifts.

Ability to handle multiple projects at once and prioritize them for optimum results.

Must be able to travel up to 25% or as may be needed by the company/client

Why choose iMetrix:

Employee Centric work culture

Pickup and Drop facility if shift starts or ends between 11.00 PM to 5:00 AM

Performance based appraisal

Fast paced Growth

Attendance bonus for 0% Absenteeism

ESIC & Medical Insurance(Self)

Provident Fund(Employee & Employers contribution)

5 Days work week and fixed weekend offs

Additional Perks:

On Spot cash incentives

Weekly and Monthly incentive campaigns

Birthday Celebrations and Team Outings

Fun Fridays every week

Individual Learning and Development

iMetrix Solutions Private Limited is an Equal Opportunity Employer and does not

discriminate against applicants due to race ethnicity gender veteran status or on the

basis of disability or any other reasons whatsoever

sales acquisition,training,l&d,l&d strategy,operations,target orientation,quality assurance

Job tags

Salary