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Location

Craponne, Rhône | France

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Job description

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.

Our teams working across our digital transformation and information technology areas are literally changing healthcare through technology. Their various expertises are serving innovations for patients and business. Development of new solutions (hardware and software) as well as building qualitative data and insights contribute to the constant improvement of public health.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Within the PRODUCTS Business Services department, the “Global Solutions” team is composed of 3 domains :

• “R&D | Quality”,
• “Upstream”,
• “Downstream”.

We are looking for a Domain Manager for the " Downstream" Domain .

The Downstream domain’s scope covers Equipment & Spares (E&S), Transport & Distribution (T&D), International Distribution Center (IDC)

This size of this team is about 5 bMx employees and 8 contractors

The primary purpose of this role is to translate bioMérieux tactical and strategic objectives into workable capabilities and solutions. Manage and develop his/her team to deliver IS services which can be technical and/or functional on solutions portfolio of this domain.

This role is based on 3 pilars :

• Resources management
• Staffing management & Service Delivery
• Relationship management

What will be your mission ?

Resources management

• Take decisions and drive his/her team behind a common vision, aligned with corporate tactical and strategic objectives.
• Recruit, develop, and maintain soft-skills in respect of Corporate HR guidance.
  Manage hard-skills team capacity along with operational priorities.
• Coach and develop his/her team capacity among with operational priorities.
• Foster team spirit by energizing people & organization. Local / Country team dimension

Staffing management & Service Delivery

• Accountable for delivering services which fit with internal customer expectations.
• Provide the right level of competencies to secure expected deliverables.
• Contribute for building and executing the budget of his/her domain to maintain services in operational condition.
• Be a facilitator for continuous improvement

Relationship management

• Work regularly with BPO (Business Process Owner) or equivalent
• Develop a trusted working environment
• Manage contract vendors for his/her scope : contracts execution, performance & financial follow-up and manage contract review meetings.
• Be an active member of transversal communities. Facilitate complementary relation with others IS Domain and Portfolio Managers.
• Report and/or escalate operational feedback to IS leadership team.

Scope and Resources Accountability, Typical Performance Indicators

Scope and Resources Accountability

• Recruits and selects talents from diverse backgrounds whose match the needs of the function and/or technical services.
• Promotes a broad understanding of IS roles, responsibilities, and capabilities across the company.
• Manages service review meetings to review IS performance, improvements, quality and processes.
• Dares to establish strategy, processes and guidelines for improving internal customer relationships.
• Key point of contact within the IS Community to serve related internal customer project, status, cost, and deliverables.

Key Performance Indicators (KPIs)

• Service Performance in line with internal customer expectations. Contribute to the relationship with internal customer and IT roadmap. Keeps team members up-to-date on market trends, new product development, corporate performance.
• Key Contacts (internal/external) and Interfaces: BPO, Portfolio Managers, Financial Controlling, Vendors, Partners.

Who are you?

• Post-graduate degree or coursework may be expected with > 6 years of industry experience or equivalent experience.
• Supply Chain process knowledge – on SAP as an extra.
• Experience in world wide support models with indirect team management & industrialized managed service model with offshore partners.
• No specific confirmed experience on team management.
• Soft skills: Facilitator, good communicator, capacity to act with courage, capable of showing emotional intelligence.
• You work in English, with a real team spirit mindset, with colleagues based in other countries (US, ASPAC).

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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