Joblift
Location
Nouvelle Aquitaine | France
Job description
End User Support Experience o Three to four (3-4) years" experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• o Good Customer management skill,
• o Good in oral and written communication
• o Able to interact and work with customer at different levels. o Self- Driven and result oriented.
• o Really passionate about the work o Ability to work with deadlines and complete tasks on time.
• Hardware Troubleshooting and Repair o Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories o Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
• o Ability to lift / move computer equipment weighing up to 50Lbs.
• o Conference room A/V equipment assistance & troubleshooting
• o Basic VOIP phone configuration & troubleshooting
• o Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands" capability Operating System & Software
• o Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win 10 / MAC / Linux) o Experience with Anti-spyware and Anti-virus software.
• o Basic installation and troubleshooting of standard software"s / application like Adobe, browsers o Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
• o Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
• o Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),
• o Basic understanding on Data backups, o Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris, o Basic configuration & troubleshooting of Apple machines /mobile devices
• o Contribution towards creating KB article o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines Tools & Process
• o Knowledge and experience on Service requests and incident management process,
• o Preferably with an Associate"s Degree in Electronics and CompTIA A+ Certification.
• o Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.)
** Looking at candidates fluent in French for the said role**
Job tags
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