CXM - Business Consultant
Location
España | Spain
Job description
Who We Are:
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
Key Responsibilities: As a CXM Business Consultant, you play a pivotal role in leading and delivering comprehensive projects that encompass business, process, people, and technology.
What you will do: Serving as a trusted advisor, you'll ensure seamless customer experiences aligned with client strategies, engaging specialists, management, and C-Level executives to foster collaboration. Your role involves translating digital transformation opportunities into tangible benefits, addressing friction between departments, and uncovering client inquiries to formulate proposals, projects, and programs. You'll share CX best practices, lead inspiration sessions, and play a key role in defining crucial KPIs, actively participating in report definitions. Proactively engaging in sales activities, you contribute to the growth of the Strategy & Consultancy division, collaborating with sales teams to identify new opportunities and extend client relationships beyond initial engagements.
Who you are: Our team will be paying attention at the following competencies...
- Strategic Thinking and Analysis: Able to conduct in-depth analysis as well as defining strategies, structures, and processes.
- Interpersonal and Collaboration Skills: Capable of acting as a bridge between different divisions, addressing frictions between departments, and fostering effective communication and collaboration to ensure a successful outcome.
- Communication and Presentation: Adept at translating complex concepts into clear and understandable insights for various stakeholders.
- Sales and Business Development: You have a sharp eye at identifying new business opportunities for our clients and are a strong contributor during the sales phase with our business development team.
What you'll need: - Fluent in English at a business level.
- Minimum of 7 years of consulting experience.
- Familiarity with methods like Design Thinking, Lean Startup, and Agile.
- Experience with B2C (mandatory) and B2B (nice to have).
- Currently residing in Barcelona and eligible to work without a visa application.
- Commitment to work in our office on a weekly basis (hybrid form).
- Clearly show you posses the four competencies mentioned above all throughout our recruitment process.
Nice to have: - Fluent in Spanish.
- Experience with Salesforce technology, for example in the marketing-, sales- and service- domain.
What do we offer you?- You will be able to work on a hybrid schedule from home as well as in our office.
- Working with a renowned international customer base, B2B and B2C customers.
- A chance for you to evolve, develop, feel appreciated and have fun.
- An open, informal, flexible and feel-at-home work culture.
- Daily lunches in our state of the art kitchen.
- A choice of a Mac or Windows laptop.
- An international work environment.
- A gross annual salary range of €40,000 - €55,000
- End of the week drinks.
And there's more: - Education budget to suit your own development; e.g. soft-skills workshops, language courses & leadership training.
- State of the art BBQ bar at the roof terrace.
- Complimentary subscription to HeadSpace app.
- External counselling services.
- Permanent contract right from the start.
- Private health insurance package.
Note to recruitment agencies: We are unable to collaborate with external agencies at this moment in time, applications sent won't be processed.
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. #J-18808-Ljbffr
Job tags
Salary
