Security Service Delivery Manager

Location

Madrid | Spain

Job description

CyberProof is a cyber security services and platform company whose mission is to help our customers react faster and smarter – and stay ahead of security threats, by creating secure digital ecosystems. CyberProof automates processes to detect and prioritize threats early and respond rapidly and decisively.

CyberProof is part of the UST Global family. Some of the world’s largest enterprises trust us to create and maintain secure digital ecosystems using our comprehensive cyber security platform and mitigation services.

We are looking for a Service Delivery Manager who will be part of our global security operations team. You will be responsible for developing and supporting a customized service for each customer by leveraging capabilities and services. This is a customer-facing position that requires managerial, technical, and project management skills.

Main Tasks and Accountabilities:

• Assist in the onboarding process for new customers, which includes leading the preliminary assessment process; engaging with the customer’s point of contact; and establishing procedures and workflows
• Act as a single point of contact for customers for all operational and technical needs
• Find the best match between the customer’s needs and CyberProof capabilities and services
• Lead technical discussions and meetings with internal stakeholders and customers.
• Work closely with other internal teams such as Product, R&D, Operations, and IT.
• Ability to identify potential new opportunities with existing customers

REQUIREMENTS

• Proven ability to manage complex technical projects
• Proven ability to manage long-term communication with the customer’s team, including both at the senior level and at the technical level
• 3-5 years of working in technical account roles, or in technical managerial positions for cyber security companies
• Advanced experience in cybersecurity including knowledge of attack methods and security best practices - Advantage
• Solid knowledge of enterprise infrastructure and applications security systems including SIEM systems, firewalls, IPSs, endpoint security systems, EDRs, WAFs, etc.
• Knowledge of SOC methods and procedures - Advantage
• Ability to travel to customers’ sites
• Native English or bilingual proficiency
• Additional languages -Advantage

Preferred:

• Excellent and effective communication and leadership skills.
• Good knowledge and a solid background in IT, Network, Security, or Cyber
• Ability to build strong relationships with customers
• Ability to focus and pay attention to details
• Ability to work in a team as well as an individual with little or no supervision
• IT or Security certifications - advantage

What do we offer?

• 23 days of Annual Leave plus the 24th and 31st of December as discretionary days.
• Hybrid work modality. Preferred Madrid or Barcelona.
• Numerous benefits (Heath Care Plan, teleworking compensation, Life and Accident Insurances).
• `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…)
• Free access to several training platforms
• Professional stability and career plans
• Referral program
• The option to pick between 12 or 14 payments along the year.
• Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)

Come join us in creating secure digital ecosystems at a global scale!

Job tags

Salary