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Service Management Advisor with German


Colt Technology Services


Location

Barcelona | Spain


Job description

Reports to: Manager Service Management Office Location: Barcelona Set up: Hybrid Role purpose The Relationship Advisor role is a unique opportunity within a dedicated team of three based in Barcelona, exclusively serving a prominent German client. As a Relationship Advisor, the core responsibility is to oversee the complete lifecycle of assigned Customer Portfolios. This involves managing and developing the service relationship to ensure Colt effectively meets the specific service needs of the German client. The role entails providing and scrutinizing quality service reports with a focus on maintaining high standards and continuous improvement. An annual service review meeting with the customer is a key component of the position, requiring the Relationship Advisor to engage in discussions, gather feedback, and deliver comprehensive performance reports. Fluent German language skills are crucial for effective communication and relationship-building with the client. The successful candidate will play a pivotal role in upholding service excellence, contributing to a positive and enduring partnership with the customer. Strong analytical skills, proactive relationship management, and effective communication are vital attributes for success in this role. The Relationship Advisor will be integral to ensuring Colt consistently exceeds the service expectations of the customer, fostering a collaborative and mutually beneficial relationship. Key accountabilities The Service Management Advisor will have some, with guidance,  of the responsibilities described below:

Role specific requirements Skills & Experience What we offer Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. The company supports diversity and inclusion in the workplace and has signed Diversity Charter. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance. Some benefit examples are:


Job tags

Tiempo completoTrabajo híbridoTrabajar en la oficina


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