Endeavor
Location
Madrid | Spain
Job description
The ChallengeThe Collections Specialist will play a key role within the Collections team and broader Finance organization to maximize collection activities of past due receivables. Reporting to the AR/Collections Manager, you will be responsible for collecting on your assigned portfolio of customer accounts by handling outbound and inbound calls/emails to resolve the delinquency. By utilizing verbal and interpersonal skills, the Collections Specialist is also responsible for providing excellent customer service and knowledgeable responses to delinquent accounts. Your MissionMonitor and collect assigned domestic and/or international customer accounts, including continuous follow-up on past due and coming due invoices, dispute resolution, and reconciliation of account and payment details. Review, follow up and resolve invoice discrepancies and payment disputes promptly, including short payments, misapplied payments and contract changes. Document all activity within our ERP system using notes, codes and following updates, and subsequently, follow up with customers to ensure execution of timely payments. Proactively communicates known operational issues as they relate to internal or external partners that may cause delayed payment. Work with key customers and cross-functional teams to understand and resolve issues and escalate when appropriate to higher level management. Confirm accounts payable contact information, skip trace to locate contact as needed and update internally per SOP. Participate in reviews of account portfolio with AR Manager as needed. Display professionalism, quality service and a “can do” attitude to both internal and external contracts. You AreBachelor's Degree or equivalent experience. 3 to 8 years related experience in a collection, billing or related experience. 2+ years of experience working in a B2B setting. Attention to detail and strong problem solving/decision-making skills. Excellent time management skills with the ability to manage multiple tasks and meet deadlines while working independently. Must be able to communicate in English both verbally and written professionally. You can establish and maintain effective working relationships with co-workers and clients and cross-functional partners. MS Office solid knowledge. Extra AwesomeExperience w/Salesforce is a plus. Experience working with ERP systems (Workday ERP a plus). Familiarity with Ticketing Jira is a plus. #J-18808-Ljbffr
Job tags
Salary
