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Location

Principado de Asturias | Spain

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Job description

• Responsible for day-to-day supervision of a group of agents including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Hold Team meetings to make sure pertinent information is quickly communicated and to provide an open platform for suggestions. Plan and coordinate group activities
• Determine any concerns with performance, create an improvement plan, and take remedial action, including terminating employment, if necessary.

Qualifications:

• At least 2 Years in College
• Should have a leadership experience as Team Lead in a BPO setting for healthcare account
• Proficient with commercial and government insurance plans, payer networks, government resources, and medical terminology.
• Demonstrated experience communicating effectively with patients

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Salary