EQS Group AG
Location
Barcelona | Spain
Job description
JOIN OUR TEAMAre you passionate about providing your customers with the best possible onboarding experience andan outstandingsupport? Thenyou'vecome to the right place!We are looking for a Customer Success Manager in Barcelona who’ll take care of our cloud-based compliance software portfolio. From planning over implementation to building successful long-term business relationships, you willbe responsible foraccompanyingand supporting your contactsin order tofind the best solution for your customer. Interested? Keep reading. ;-)EQS Groupis a leading international cloud software provider in theareasof corporate compliance and investor relations. By working with EQS Group, thousands of companies worldwide inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks, and communicating transparently with stakeholders. Transparencyis especially important to us. That is why we communicate all our commitments tosustainability, diversity, equality, andwell-beingon our homepage and our social media platforms. We do this for you, for us, for everyone – fairly and publicly. The key to our success ishiring talented peoplewho bring passion to the table every day, take responsibility, and support each other in the best possible way to create a trustworthy environment. Helpusrevolutionizetogether!OUR CULTURE DRIVES OUR BENEFITSYou're important. A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success. Living our values. Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us! Great atmosphere. Regular team events, parties, and a talented international team with a common goal that unites us all. Be part of an exciting journey. Contribute to our success story of becoming the leading European cloud provider for corporate compliance and investor relations solutions. Work-life balance isa must. Work in a modern office, in the heart of Barcelona. In addition, we offer flexibility through our hybrid-working model, conveniently arrange your working hours, and the ability to work from abroad within the EU. We provide you with 24 days of paid vacation – because your free time is just as important to us as you are. Your special extra. We offer you other exciting benefits such asmeal vouchers for your healthy breaksas well as corporate shopping benefits. Health is a priority. We offer private health insurance, and you can alsobenefitfrom our corporate mental health counselling!YOUR IMPACTIn our Customer Success Team, we aim to provide our customers with the best possible customer experience. And for this we need you. Here’s a sneak peek at how you would contribute:You plan andmonitornew customer projects andmake sure that they aresuccessfully onboarded. Youare responsible formaintainingthe service level agreement and proactivelyadvisethe customer on technical matters. Youare responsible forlong-termcustomer retention, satisfaction and successwithin your customerportfolio. Youwork closely with the sales, service, marketing and product teamsto integrate customer feedback intonew solutionsand continuously drive customer engagement. Youremainflexible todevelop further in your fieldand to take on new challenges. THIS IS YOULet’smake our customers not only happy, but also successful. To give it all in this role, you should:Have great communication and interpersonal skillscombined with the ability to handle escalation cases with diplomacy, tactand composure inEnglish &German(other languages such asSpanish, French, ItalianorPortuguese, are a nice-to-have). Desireto work in a dynamic, international, and innovative environment and to exchange ideas in virtual teams. Have relevant experience in a customer-facing role: Implementation- /Onboarding Management, Customer Relationship-/Service Management, Project Management or Customer Success (ideally B2B; SaaS/software sector). Possess great project management skills andhave a strong hands-on mentality. CONTACT US#J-18808-Ljbffr
Job tags
Salary
