Customer Care Representative

Location

Barcelona | Spain

Job description

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a German-speaking Customer Support Representative in Barcelona.

Position: Customer Support Representative

Location: Barcelona, Spain

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle incoming B2C user requests via telephone/email
• Log call details onto case management systems and provide response and resolution within SLA to customer
• Solve requests/incidents that require a higher level of technical knowledge
• Support technical enquiries and manage incidents of the client’s product, car electrical chargers
• Progress / close service requests to a satisfactory conclusion on call management system
• Proactively update customers with status and resolution progress
• Monitor / progress all open queries in queue
• Escalate potential service issues to appropriate level
• Ensure contractual SLA is maintained
• Respond to any reasonable task posed by the assigned manager
• Achieve an excellent customer satisfaction level
  
  

Requirements

• Have a proficient or bilingual level of German and advanced level of English
• Possess excellent customer care skills, knowledge and awareness
• Have adequate professional experience
• Are able to implement and manage changes in processes
• Are responsible and possess independent work habit
• Have good communication and team skills, flexibility and stress resistance
• Follow the security rules of the company

Benefits

• Excellent remuneration package based on experience, skills and performance
• Indefinido contract
• Schedule from Monday to Friday 08:00 - 20:00 (weekly rotative) and on weekends (one per month) from 09:00 to 18:00
• Dynamic and creative team with a positive and friendly atmosphere
• Full paid training on the company and the project you'll be working on
• Guidance and tools to reach your full potential
• Relocation support for candidates from abroad

Job tags

Salary