Technical Project Manager

Location

Madrid | Spain

Job description

TECHINCAL PROJECT MANAGER-Junior to Mid LevelMadrid, Spain ( MUST BE IN MADRID OR COMMUTABLE TO OUR OFFICE IN MADRID, SPAIN)About TillsterTillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions. Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers. About the RoleTillster seeks a Technical Project Manager to join its team, managing moderately complex technical and technology-centric programs and projects. These programs are market- and customer centric and involve the delivery of technology solutions globally. You will work cross-functionally with Product, Sales, Account Management, Marketing, Engineering, Technology Analysis & Documentation, Technical Support, and other teams, documenting and reporting program scope, deliverables, timeliness, critical paths, change control, and proactively engage in risk mitigation. You will liaise with internal program/project executive sponsors, and other stakeholders. To be successful in this role, you will demonstrate 5+ years’ experience in a technical, software engineering-centric, program/project lead role. You are self-disciplined, highly self-motivated, communicative, precise, and factual, demonstrate adherence to commitments, and appreciate responsibility and accountability. You are personable, demonstrating commitment to best practices and customer satisfaction. What You'll DoWorking with some of our biggest clients in Spain. Build a project plan that gets clients live and to market as fast and with the highest quality possible. All Technical Project Managers, regardless of level, build and execute on client implementations and ongoing delivery or internal projects which, in turn, serve the customer. Create clear communication and definition of what has been promised to the customer, the timeline, and outcomes expected. Manage a high volume of fast-paced concurrent projects to successful delivery (on time, high quality, meeting requirements, and achieving stated business and technical outcomes)Set and meet deadlines with quality deliverables, effectively adapting and modifying plans based on changing data or conditionsConduct daily project stand-up meetings, collect and disseminate information to functional teams and stake holders Drive cross-functional team deliverables and schedules, hitting target milestones and managing assigned programs/projects according to planOwnership and accountability of accurate and timely project planning, management, coordination, tracking and reportingTrack open issues and risks and effectively negotiate to impact decisions and trade-offs and to guide issues within internal groups to resolution. Holds project teammembers accountable for their commitments, milestones, resources, and deliverablesAnticipate, identify, document, and manage key project and program risks, proposing appropriate mitigation and contingency plansIdentify cross-functional dependencies, track, and report on their progress. Propose workable solutions to problems by analyzing business trade-offs among alternatives, and uses objective judgment and influence to formulate and drive constructive debate and decision making on recommendationsDocument and communicate status, issues, and risks in a timely manner to stakeholders and senior managementEnsure that the appropriate documents exist and are broadly communicated to drive shared vision among the project teamsCreate clearly understandable and actionable success criteria, objectives, and requirements and communicates them to the team. Conducts team meetings to update status, and identify and resolve issues. Use effective verbal and written communication skills to interact with individuals at all levels of the organization, as well as with internal and external customers. Client engagement duties as required or directedAbout YouBachelor’s degree in Computer Science, Engineering, or closely related fieldMinimum 1-2+ years’ experience in a technical project lead roleSuccess working in an Agile/SCRUM environment requiredMust have experience in Engineering and IT computer systems. Have been a software developer is a plus. Scrum Master a plusKnowledge of Kiosk and POS systems a plusDemonstrated success collaborating with software engineering teams in the delivery of e-commerce software solutionsExcellent communication and influencing skills; demonstrated success building buy-inTechnical and technological aptitude – comfort and confidence understanding and discussing architectural concepts, creating innovative and user-friendly e-commerce software applications and consumer-facing interfaces, features, and functionalityFlexible, adaptable; comfort with ambiguity and responding factually, accurately, quickly to rapidly evolving risks and opportunitiesStrong bias for action; ability to successfully juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environmentEagerness and willingness to roll up your sleeves and do whatever is necessary to meet team/program/project and customer goalsBilingual highly preferred, English and SpanishThe Interview ProcessRecruiter interview with a Talent Acquisition SpecialistInterview with Project TeamFinal interview with our Head of KiosksMaking a Difference in the Tillster WayOur mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status. Pay and Benefits (Spain)Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee’s cost. Holidays: local/municipal holidays in accordance with applicable Spain Labour laws, dependent on your employment start date. Vacation: Based on Spain Labor LawsEducation, Learning & Development: We offer Udemy Learning courses; and ongoing learning and development opportunities. Tillster is proudly an Equal Opportunity EmployerNo Visa SponsorshipPrincipals only – no Agencies or calls pleaseAbout Tillster. . . Tillster is the global leader in digital ordering and customer engagement solutions. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions. You will be part of a technology playground offering a fun, collaborative environment where ownership, problem solving, and teamwork are rewarded. Follow us on:Tillster.com: @TillsterInc,

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