Location
Barcelona | Spain
Job description
Ready for your next adventure?!
We are Socialpoint, a world-renowned mobile games studio based in sunny Barcelona. Our games are positioned in the top rankings of both iOS and Android, and they are played and loved by millions of fans all over the world. We are proud members of the Take-Two & Zynga family, and we are on a mission to offer a great gaming experience and bring fun to everyone!
Join the challenge!
Here at Socialpoint, we are looking for One Community Manager to create, grow and lead the Community and Social media presence of our games, enjoyed by millions of players worldwide.
As a Community Manager, you will have a unique opportunity to have a high impact on the game by growing the community, organizing events for the fans and being the conduit that channels player feedback directly to the game developers. You will be the voice of the player, guiding development with feedback and suggestions from our players.
Your quest:
- Establish and develop a strategy aligned with the Product and Marketing departments.
- Be the primary touch-point of feedback between the Community and the Product Teams.
- Represent our games across all social media channels.
- Manage and produce entertaining and engaging content for multiple social media channels (e.g. Facebook, Instagram, Discord, YouTube, Twitter, Tiktok etc)
- Interact with the fans to obtain their feedback and to enhance their engagement with the game.
- Build close relationships between Socialpoint and top influencers (Discord, unofficial FB pages. Reddit etc), elite fans, channel moderators and users so we can maintain a positive community reputation, get relevant feedback and convey our messages to all available channels.
- Create engagement opportunities at in-person and online events.
- Provide regular and actionable feedback to game teams on the community's sentiment, concerns and suggestions for game improvement.
- Track and analyze player conversations and trends for unique engagement or content opportunities.
- Work with the game team to create and maintain a VIP community to ensure regular feedback from this important user group.
- Stay up-to-date with developments in Social Media and make recommendations on new community management tactics.
- Define, Analyze and Report Community KPIs as well as your strategy and plans for enhancing and engaging the Community to the wider game teams.
To join our Guild you’ll need:
- High level of English, both written and spoken (English is our official language!)
- 3 years+ of Community Management experience.
- Experience in the gaming industry is a huge plus.
- Proficiency with tools like Sprinklr, Sprout Social, Falcon.io, Emplifi – Social Bakers, Affogata, Radarly etc.
- Experience managing compelling content for Social Media channels and Community Forums (Eg: Instagram, Discord, YouTube, Facebook etc.).
- Experience as moderator for other games, online communities is a plus
- Fluency in other languages is a plus.
What’s in it for you?
Due to the COVID-19 crisis, we have employed a hybrid working from home/office system. So, what does this mean? All we ask is that you live within commuting distance of our office so you are able to come into the office for important meetings/events.
- Relocation support to help you move to Barcelona (if you’re not already here).
- An impressive 25 days annual leave , not including public holidays.
- A very generous ticket-restaurant to restore some life-points.
- Private medical insurance for you and your family, to keep your health bar full.
- Choose from the latest IOS or Android device upon joining (phone or tablet).
- Free language lessons (English & Spanish ).
- Spotify Premium to add that special soundtrack that every adventure deserves.
- Legendary social events & parties to let off some steam.
- Players develop…Oops, sorry! People development is key for us: an amazing budget just for you to spend skilling up your abilities & knowledge to achieve real growth opportunities !
If you choose to work in the office some days, don’t worry - we have you covered. Check out some of our onsite benefits:
- State of the art gym facilities so you can level up your build stats.
- Book an appointment with our onsite physiotherapist for your aches and pains.
- A massive gaming room equipped with all consoles and games you could ask for.
- Drop by our onsite hairdressers for a trim (and forget your wallet; it's a Guild perk).
Intrigued? We’d love to hear from you. Please click “apply” to level up and submit your application in English.
Socialpoint is proud to be an equal opportunity employer. You’re welcome on the team no matter where you’re from, who you like, what you look like, or if you prefer Xbox over Playstation. It’s a trick question – mobile wins every time! We hire based on your qualifications and demonstrated ability to perform job responsibilities. Our games are for everyone, and so is our workplace.
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