SDi Digital Group
Location
Sant Joan Despí, Barcelona | Spain
Job description
Business Analyst C4C Service Management (d / f / m)
Essity is a leading global hygiene and healthcare company. We are committed to improving the quality of life through high-quality hygiene and healthcare solutions.
We sell our products and solutions in around 150 countries under many strong brands, including the global market leaders TENA and Tork, as well as well-known brands such as Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa.
For our department Global Digital & Business Services we are looking for a Business Analyst C4C Service Management to support our team as soon as possible.
Your Role
Responsible for driving and maintaining optimum system set-up to support effective service delivery within Customer Services and adjacent operations
Arranges training and conducts end user training, development of solution support resources
Engage with Business Process Owners & Experts to align on delivery and development priorities and expectations as well as close cooperation with IT Teams and Business Stakeholders to secure seamless delivery of IT Services
Identify continuous improvement opportunities and support delivery implementation
Actively contribute to project phases and support delivery, to ensure adoption of global template
Continuously reviews and edits requirements, specifications and recommendations related to a proposed solution and proactively identifies strengths and weakness and suggests areas of improvement along with possible solutions
You Identify Yourself With
Minimum 5 years IT experience in Lead to Cash, incl. Service Management area
Expert knowledge of SAP C4C Service Cloud, S4 and integrations (CPI) required
Advanced knowledge of BW, MDG preferred
Advanced knowledge of Excel incl., Power BI preferred
Experience in business process optimization and solution realization
Experience in working cross-functional in relation to projects, teams and stakeholders
Our Benefits for You
Compensation & Benefits
Competitive salary, Corporate Benefits & other employee benefits
Learning & Development
Comprehensive training and development opportunities, technical and individual training opportunities through e.g. digital learning platform
Team & Collaboration
Our culture is characterized by cohesion and commitment, we value open feedback and meet at eye level, intensive and comprehensive familiarization with the world of Essity, communities and networks in an inclusive working environment, even beyond one's own location and country
Internationality
Scope for responsibility and creative freedom, challenging, exciting and varied tasks in one of the leading health and hygiene companies with renowned brands such as TENA, Tork, Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa
Purpose
With our products, we overcome boundaries every day for greater well-being and improve the quality of life for a large number of people worldwide through high-quality hygiene and health solutions with the greatest possible resource efficiency.
As a company, we are working together with the "Business Ambition for 1.5 Degrees" initiative, we aim to become climate-neutral by 2050.
This Is Us
At Essity our Beliefs & Behaviours (Care, Collaboration, Courage and Commitment) is the foundation for our inclusive culture and as such something we are living on an everyday basis.
With a purpose of Breaking Barriers to Well-being is established in our core.
We are committed against discrimination on the basis of color, ethnicity, migration history, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, caregiving responsibilities, disability, chronic illness, gender identity, gender expression, genetic information and other.
We explicitly welcome applications from people who are structurally, institutionally, intersectionally discriminated.
Let’s Connect!
from the Talent Acquisition Team is happy to answer any questions related to the open role.
Essity-DE
Together, we are improving lives, every day.
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place.
With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.
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