Junior Service Desk Engineer

Location

Madrid | Spain

Job description

Junior Service Desk EngineerDepartment: ITEmployment Type: Full TimeLocation: MadridReporting To: Service Desk Manager DescriptionSabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do. We are currently looking for a passionate and enthusiastic Junior Service Desk Engineer to join our team. Key ResponsibilitiesOur Service Desk Engineers are the first point of contact for our clients, colleagues, and partners. We supply valued support to organizations around the globe using a wide range of technologies from traditional IT systems to AI powered chat bots. Our mission is to provide excellent customer service combined with our industry and product expertise to resolve issues for our clients and colleagues as quickly as possible and sometimes even before they have noticed an issue at all. Logging and initial triage of all calls received, ensuring incidents and service requests are logged and an initial response provided within the service targets that have been setFulfilling calls received where you are able action themActively monitoring all open incidents and service requests to ensure as they are being investigated and where necessary updating the original requester as requiredHelping to maintain accurate documentation for service desk proceduresTaking on the Starter and leaver processSupport Service Desk Analysts on day to day activitiesGain knowledge on all systems and be able to troubleshoot problemsBuild laptops and maintain the stock/spare laptops have current buildsAssist the team with software and hardware inventories and asset management. Preparation, basic repair and replacement of computers (involves lifting), network patchingMaintaining accurate inventories of IT assets eg PCs, laptops, mobile devices other equipmentTrouble shoot/configure Apple iPhonesActive DirectoryBasic understanding of multiple operating systems Windows 10/11, MacOSSkills Knowledge and ExpertiseEssentialQualification in IT at college/school levelAbility to learn new skills quicklyA keen interest in IT and technologyExcellent attention to detailConfident and enthusiastic with good communication skillsBonus skillsFluent in multiple languages (English plus Spanish and/or French)Any relevant technical certifications. Exposure to contact centre environmentBenefitsThis is a chance to join a dynamic team responsible for the delivery of IT services to an exciting and growing Global business. The team are working on a number of projects to deliver a truly cloud first infrastructure and you will have the ability to directly Influence the shape of that journey. Benefits may include:Pension SchemeHealth InsuranceRemote/Flexible workLife insurancePlus many more! (Benefits are dependant on your base location. )The Small PrintStrictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. #J-18808-Ljbffr

Job tags

Salary