Arkose Labs
Location
Barcelona | Spain
Job description
Position SummaryYour primary focus for this position is to analyze the web traffic coming through our customer’s endpoints, detect attack patterns, and funnel the attackers through appropriate channels to ultimately bankrupt their efforts in attacking our customers. This position is a customer support/escalation role. You will work closely with our Customer Success Managers, Solutions Engineers, Threat Researchers, etc. to provide an amazing customer experience, as well as prevent different fraud attacks across many industries. You will get to work with industry leaders and some of the smartest minds in fraud and abuse prevention. In addition, you will be central to driving success for our customer’s security initiatives across the Arkose Labs organization through close alignment with Engineering, Threat Research, and Product. As a member of Arkose Labs, you will be an integral part of the team that delivers our patent-pending security service to our customers around the globe. You'll get to work with industry leaders and some of the smartest minds in fraud and abuse prevention. Primary ResponsibilitiesProvide leadership in an innovative and dynamic team that can inform, influence, and support improved use of data for decision making in customer security through direct support and capacity buildingIncrease the capacity of teams to utilize multi-sectoral data to improve situational awareness, attack preparedness and responseHelp drive customer adoption and deliver on Arkose Labs value propositionCollaborate with CSOps team to develop technical approaches and new or enhanced technical tools to improve the analysis and utilization of dataWork collaboratively across teams providing technical expertise in the use of data for improved customer security performanceServe as escalation point-of-contact for customers on data analytics and security settingsProvide technical support and guidance to customersManage customer communications for analytic and security settingsCollaborate with internal organizations on projects and initiativesIdentify and document process improvementsIdentify expansion opportunities, future use cases and implementation rollouts with customersMust Have4+ years of Data or Support Analyst experience in a fast-paced environment, preferably in a SaaS companyStrong business English skills (B2 level)Customer support and escalation experienceStrong understand of information securityWorking knowledge of HTML, JavaScript, and APIsAbility to quickly learn and support new technologiesSelf-motivated with demonstrated problem-solving skillsPython scripting experienceStrong attention to detailTeam player, willing to learn, research and teach othersExcellent written and verbal communication skillsStrong work ethic, customer focus and winning attitude!Skilled in data visualization toolsUnderstanding of A/B testing. Proficient in the creation of visually and verbally engaging reports and presentations, for departmental heads/management, senior analytics leadership, and key stakeholdersNice to HaveComputer Science, Mathematics, Statistics, Information Systems, Economics Degree or EquivalentBackground in customer-facing cybersecurityWhy Arkose Labs? Join an early stage, fast growing startup with pioneering technology built by passionate and ambitious people. Work with some of the biggest names in the market, such as Microsoft, Paypal, EA, Github, Twitch, Roblox, and Minecraft!We value your unique contributions, perspectives, and experiences. Be part of a diverse and high performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education. We hire the best and value integrity, excellence, respect, inclusion, and collaboration. We value:People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do. Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one anotherCustomer Focus. We empathize with our customers and obsess about solving their problemsExecution with precision, professionalism and urgencySecurity. It’s the lens through which we implement our processes, procedures, and programsWe focus on professional growth and development and offer continuing education. Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr
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