Product Specialist Manual & Robotics - Madrid

Location

Madrid | Spain

Job description

The Job’s mission:

Have you always wanted to work for one of the world's best employers within medical technology and an award-winning Great Place to Work Spain 2023?

The Product Specialist – Manual & Robotic is responsible for setting up, rolling out and managing the business for the Joint Replacement division, in the region of Spain.

This individual is responsible for supporting agents and distributors in the sales of the designated products. The Product Specialist will provide customer support and teamwork with regional franchise, particularly through partnership with the sales teams, clinical product support to end users along with guidance and assistance during Mako surgical procedures.

Learn more about the:

Mako robot –

Joint Replacement division – .

Your key responsibilities:

• Sell /demonstrate product lines within the operating theatre and clinical environment.
• Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
• Train and guide surgeons and hospital staff in the use of Stryker’s Mako robot including set-up, breakdown, and related intra-operative activities to ensure precise and successful surgical outcomes.
• Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
• Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
• Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
• Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted “go-to” for all case coverage types (robotic and manual).
• Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm, and respect.
• Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
• Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
• Develop ability to competently cover complex primary and revision hip and knee procedures.
• Provide customer service to existing customers while also acquiring new customers
• Plan, execute and monitor all measures necessary to guarantee achievement of regional sales budget
• This encompasses in particular:
  • Monthly Sales action plans coordinated with primary product sales team
  • Customer care for hospital administration with the goal of achieving qualitative and sales-oriented consultation
  • Organization and conduction of training.
  • Identification of local KOLs, proposition of local action plans
  • Coordination of the distribution and logistics of products with the support of the related manager.
  • Regular reporting to Sales Managers, of the development of sales, and adaptation to the circumstances of the market
  • Accomplishment of Sales Actions and control of hospital management
  • Knowledge of the range of products and their surgical techniques

What are we looking for?

• Academic degree within the field of biomedical engineering, medical technology, health sciences, sales and/or marketing
• Fluency in Spanish and English is required – minimum C1 level
• You have gained at least 1 year of experience in a sales or marketing role in the medical field, ideally in Trauma/Orthopedic, as clinical support specialist, sales rep, application specialist, product specialist, Product Manager or similar.
• You have a strong commercial attitude and the capability to adapt quickly, excelling in every aspect of your role.
• Ideally you have already gained experience in the operating room and working with indirect channels.
• You hold strong communication and interpersonal skills to collaborate with all levels of a medical department, internal and external stakeholder.
• A strong customer interaction experience is important for you as you place the customer at the heart of everything you do!
• You are flexible to travel within the territory of Spain. This includes overnight stays – all expenses are reimbursed.
• Natural talent to understand and connect with others.
• You hold a valid driver’s license.

Territory: Community of Madrid, Castilla La Mancha, Canary Islands

Based Location: Madrid

Type: Field role

Travel: 80%

What We Offer

• Company Car. As this is a field-based role with regular on-site meetings with customers, you will be provided with a customized company car including fuel card and all services.
• MAKO Product Training. Y ou will complete a 6-month product training in English including co-travelling, surgery’s observation in the operating room and a final exam.
• Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
• Competitive salary. With us, you will receive a competitive salary commensurate with your job.
• Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.

Job tags

Salary