Service Voice Technical Lead
Location
Bilbao, Vizcaya | Spain
Job description
Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Service Voice Technical Lead.
MAIN TASKS :
- Leadership of CTI integrations and associated software in the different CRM implementations.
- Supporting the sales team in opportunities requiring CTI integration, Contact Centre solutions, Voice and Multichannel solutions.
- Collaborate with the Innovation area in the CTI and Voice and Multichannel expertise, evaluating alternatives, proofs of concept or new technologies related to voice in the CRM environment.
- You will be progressively entering the Salesforce environment, with the objective to lead projects and support services related to Contact Centre and Customer Services.
- Coordinate and follow-up the integrations development team (REST, SOAP, API )
- Participation in analysis, documentation, tests and support tasks according to the needs of each project / client. Act as an internal and external consultant in CTI environments
- Be the point of contact with CTI vendors that need to be incorporated into a CRM project.
- You will be able to work with different environments / technologies (such as Google, AWS or Microsoft) a high percentage of the assignments will be oriented towards Salesforce based application implementation, maintenance and development tasks.
REQUIRED EXPERIENCE
- Minimum of 3 years experience in a similar role.
- 5 + years of experience in projects / maintenance of CTI solutions.
- Experience in Salesforce Service Cloud Voice.
- High level of English
What do we offer
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Certifications plan. Improve your skills and get the official certificate from our main partners.
- Home Office. You decide and we support you.
- Flexible retribution (public transport ticket, Ticket restaurtant, ).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention
- Professional development : Evolve, grow and get where you want to go.
About us
Our mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing.
We target companies from different fields such as : #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc.
We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 480 people of 22 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does.
Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner.
Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values : #Talent, #flexibility, #commitment and #innovation.
We bring them to everything we do. #TogetherWeGrow
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