Location
España | Spain
Job description
As a Technical Writer for our team, you will play a crucial role in creating and maintaining clear and concise technical documentation for our portfolio. You will work closely with cross-functional teams, including developers, product managers, and quality assurance engineers, to translate complex technical information into user-friendly documentation. Your documentation will enable both internal teams and external partners to understand and effectively utilize our products and services, ensuring a seamless experience for our customers.
So your role is key for the success of Agile Content!
Key tasks and responsibilities:
Document Creation:
- Produce high-quality technical documentation, including user guides, API documentation, release notes, and troubleshooting guides.
- Collaborate with subject matter experts to gather information and ensure accuracy in documentation.
Content Management:
- Organize and maintain a centralized documentation repository to ensure easy access and version control.
- Update documentation regularly to reflect changes in the platform, new features, and improvements.
User-Centric Approach:
- Tailor documentation to meet the needs of various user groups, including developers, content creators, and end-users.
- Use plain language and a clear writing style to make complex technical concepts understandable.
Collaboration:
- Work closely with cross-functional teams to gather information and verify technical details.
- Collaborate with product managers and developers to ensure accurate and up-to-date information.
Quality Assurance:
- Conduct reviews and audits of existing documentation to identify and correct errors or inconsistencies.
- Test and verify procedures to ensure accuracy and completeness.
User Support:
- Provide support to internal teams and external partners by answering documentation-related queries.
- Collaborate with customer support to ensure alignment between user-facing documentation and support materials.
Continuous Improvement:
- Stay updated on industry trends and best practices in SaaS technology and media streaming.
- Suggest improvements to documentation processes and tools for increased efficiency and effectiveness.
Qualifications:
- Bachelor's degree in a relevant field (e.g., Technical Writing, Communication, Computer Science) or equivalent work experience.
- Proven experience as a technical writer, preferably in the Media or SaaS industry.
- Familiarity with media streaming technologies, OTT platforms, and related concepts.
- Proficiency in using documentation tools and software, such as Markdown, Adobe FrameMaker, or similar.
- Strong attention to detail and ability to translate technical information into easily digestible content.
- Excellent communication and collaboration skills.
- Self-motivated with the ability to work independently and meet deadlines.
Experience with version control systems (e.g., Git) is a plus.
This role requires to be currently residing in Spain or Portugal and have a valid working permit.
Why join Agile Content?
- Thrilling Projects: Dive into exciting projects and products, surrounded by talented individuals and real technological challenges. There's never a dull moment!
- Impactful Innovation : Your family and friends will see the outcomes of your job. How terrific is that!
- Global Connections : Connect with some of the coolest brands and leading companies worldwide. Collaborate with diverse teams and expand your professional network.
- Work-Life Flexibility: We believe in the importance of work-life balance. Enjoy flexibility in terms of location and working hours to ensure harmony between your personal and professional life.
- Cultural Diversity: Experience a multicultural environment where colleagues come from different nationalities, cultures, and backgrounds. Embrace diversity and learn from each other.
- Continuous Learning : Empowerment is at the core of our culture. Engage in ongoing learning through industry events and summits. Stay updated with the latest trends and expand your knowledge.
At Agile Content, we are committed to fostering a diverse, equitable, and inclusive workplace. We celebrate diversity and are dedicated to creating an environment where everyone can thrive. We encourage all individuals from all backgrounds and identities to apply ????
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