Philips
Location
Madrid | Spain
Job description
JOB DESCRIPTION
As a resource planner, you will create short-, medium- to long-term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service.
Your Role:
Making short and medium-long-term decisions to deliver service balancing conflicting demands and business obligations, and customer demands.
Creating a resourcing plan and service order fulfillment schedule to deliver on commitment and have an optimized resource allocation across service engineers and service parts.
Receiving, monitoring, developing, and dispatching service orders for service engineers and resources.
Acting as a single person of contact for exception and escalation of service orders for customers, and service engineers in a professional matter (analysis, registration, communication, and timely escalation)
Forecasting, planning, analyzing, and monitoring service execution for the workforce and preventive maintenance.
You will be part of the Resource Planner team to support Philips Health Systems Customer Service throughout Spain.
As a resource planner, you will find an opportunity to improve your operational and planning skills.
A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.
You are the right Fit if :
Administrative experience
Servicemax knowledge will be appreciated.
Ability to complete tasks independently with minimal guidance and a high problem-solving attitude.
High-level professional interpersonal communications skills
Strong collaboration skills in a multinational environment
Good English knowledge
*We kindly request you to please apply with your CV in English
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose .
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Job tags
Salary
