Location
Madrid | Spain
Job description
As a premier AWS partner, Automat-IT is dedicated to driving success for startups through our comprehensive expertise in AWS Cloud solutions. With a seasoned team of AWS Cloud experts, we have a proven track record of catalyzing double-digit growth for numerous startups. By leveraging our AWS know-how, we empower your DevOps, FinOps, and Delivery teams, enhancing security, reducing time to market, and optimizing cost-effectiveness with minimal effort.
Our commitment to excellence is further solidified through a strategic collaboration agreement recently inked with AWS. This partnership aims to generate added value for our mutual customers in the tech and startup sectors.
At Automat-IT, we specialize in cloud migration and intricate DevOps projects, boasting over 200 AWS certifications within our global engineering team across three subsidiaries. Serving a diverse range of tech-savvy customers, our capabilities extend from security implementations and on-prem migration to AWS Cloud, to the provision of 24/7 NOC services.
In this position, you will manage a portfolio of strategic customers of AIT in EMEA, from the onboarding stage to assuring satisfaction, while identifying business needs in the customer’s AWS environment.
Responsibilities:
- Onboard new customers and guide them through the onboarding process, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively.
- Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives\proactively engage with them to understand their evolving needs, challenges, and goals. Identify Cost Optimization opportunities and a need for a Dedicated DevOps service. Maintain regular communication to build strong relationships.
- Address customer concerns and issues promptly and effectively, working closely with internal teams to resolve any problem.
- Collaborate with customers to develop success plans and strategies tailored to their specific objectives, set measurable goals, and track progress.
- Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous product/service improvement.
- Monitor and identify opportunities for upselling.
- Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.
- Track and report on key customer success metrics, such as customer satisfaction, usage, and retention rates. Use data to drive decision-making.
- Maintain and develop strategic vendor relations with AWS.
- Regularly attend business events and conferences to promote and educate prospective clients on the benefits of AUTOMAT-IT.
- Work collaboratively with Marketing, Operations, Delivery, Account Managers, and Solutions Architects.
REQUIREMENTS
- 3+ years of experience in Customer Success, Customer Engineering, or Account Management roles
- 2+ years of experience in sales of complex public cloud like AWS/GCP/Azure
- A proven, successful track record of generating revenue and closing business
- Experience working with or at startups/ISV companies
- In-depth experience with selling and/or supporting AWS services
- Demonstrated ability to engage and influence C-level executives
- Excellent written and verbal communication skills in both English. Additional European languages - advantage
- Excellent presentation and organizational skills
- Ability to work in a fast-paced environment
- Working experience with Salesforce and/or Hubspot - advantage
- AWS cloud certificated - advantage
- Knowledge or experience in FinOps - advantage
Automat-IT is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that fostering a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.
#LI-Hybrid #LI-AIT
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