CRM Specialist (They/She/He) - Hybrid

Location

Barcelona | Spain

Job description

Job Description

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!

We’re seeking an experienced CRM Specialistto join our CRM Team in Barcelona (hybrid) to reinvent the travel experience, inspiring and building trust with travellers through best-in-class content and 1-to-1 communication.. If you’re ready to soar, we’re ready to take you there.

Why eDreams ODIGEO

Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.

20 million customers – 44 markets – 5 brands – 5.2M members in Prime
16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches  
1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age
We’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

As a CRM Specialist, you will be a key part of the Campaigns&Events team, helping us deliver personalised communications to our subscribers to help them find their ideal flight or hotel, showcasing the advantages of our Prime subscription and making sure they continue to be an engaged part of our user base.

Your role will consist of defining the most relevant Content/Design through the appropriate media (email, push notification, sms, etc..) to the right audience at the most suitable time. You will interact with many stakeholders, either within the CRM team or outside of it like the Creative Design team, Content, Product, IT, Business analysts, Data science etc…

What you will do:

• Creating, building, QAing, sending and reporting  of the marketing communications to our user base (Email, Push notification).
• Ongoing optimisation of campaign performance through KPI’s analysis, AB testing, and channel best practices usage.
• Articulates all of the drivers of campaign performance and is able to compare test results to the control and assess significance.
• Reporting, monitoring and analysis of KPI’s to identify and raise trends/issues/opportunities.
• Building and improving reports and dashboards, understanding the company’s data universe and liaising to access new scopes to identify opportunities.
• Liaising with stakeholders to gather campaign requirements, ensuring constant communication and alignment  during the campaign.
• Growth of our communications subscriber database through acquisition and retention actions.
• Growth of our Prime member base and Prime satisfaction including retention and repeat through our CRM channel.

What you need to succeed:

• 2-3 years of experience in online CRM.
• Very high level of written & spoken English.
• Strong attention to detail.
• Excellent organizational skills.
• Salesforce Marketing Cloud operational knowledge.
• AMPscript knowledge.
• Good knowledge of business and web analytic tools (e.g. Google Analytics).
• HTML and SQL knowledge.
• Spanish language is a plus.

What’s in it for you?

The best talent deserves the best benefits

 
At eDO, we want you to be a part of our success story and great culture. Here’s what we offer:

• A rewarding Compensation package!💥 Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
• Continuous learning to fuel your growth and explore new horizons!📚 Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
• Grow opportunities to empower your career, and unleash your potential!🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
• Your Well-being is our priority. Embrace Freedom and Flexibility!💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best.
• Work hard, party hard! We believe in having fun and connecting with colleagues!🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
• Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile mindset environment with recognition at our core.

Wanna take a peek into what it’s like to work at eDO? Follow us on and discover more about life at eDO!

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further!  Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel. 
Apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.

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