Global Operations Internship
Location
Madrid | Spain
Job description
Why us?
Remote flexibility, we trust our team and we are goal oriented
Paid internship: 700 euros gross per month with a 6 month duration.
Starting date : March 2024
A hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields.
People . Work with talented, committed and supportive teammates
International work environment with more than 16 nationalities
No politics or bureaucracy . Only a great environment for you to achieve your best work
Your mission
Ready for your next adventure?
SPOTAHOME is looking for a real team player to join our Global Operations team. A hands-on and proactive person who is used to taking responsibility for reaching their team goals. The position will assist and support the global Bookings team and provide the first rate booking experience that has propelled Spotahome to become one of Spain’s fastest growing start-ups.
You’ll be joining a supportive and collaborative team learning all about our Customer Journey process and how to provide potential and existing customers with an exceptional experience while searching for their dream home.
You will also learn about the PropTech industry, work with different IT tools and ticketing systems and gain relevant experience in a fast paced, friendly open collaborative culture - we help one another win because of our united team vision.
What would you be doing in this role?- Support our Bookings team through responses and research for our customers throughout our online booking process.
- Identify, select and analyse information according to the situation, and learn to apply solutions to best anticipate our client’s needs
- Assist with operational support throughout our CRM ticketing process.
- Help in the communication and coordination with internal stakeholders like Account Management or Sales to solve clients enquiries.
- Provide support to our Bookings team by reviewing main KPIs to improve yours and our team’s customer service skills
- Work closely with your tutor to review business processes and help identify potential weaknesses and improvement suggestions.
Your profile
- High English level . Spanish, German, French Portuguese, or Italian would be a big plus
- Interest in technology, property and travel industry
- Organisational skills and the ability to multitask.
- Sales skills
- Startup mentality and creative mindset
- Agility and the desire to learn
- Ability to sign an internship agreement with your educational institution.
About us
is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals.
At Spotahome we make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate. We are the only ones sending “Homecheckers” to make videos, floorplans, and photos to the almost 100,000 properties across Europe.
So far we’ve helped over 150,000 renters find their perfect home – no more traditional viewings, no more time-wasting, just easy online renting!
We are backed by some of the most highly reputed international investors from Silicon Valley, the UK, and Spain; having raised €80+ Million to date.
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