Ryanair
Location
Madrid | Spain
Job description
Ryanair, Europe’s largest low fares airline with 142m passengers per annum, a fleet of over 450 aircraft and an order to purchase a further 200+ Boeing aircraft over the next 9 years is recruiting a HR Generalist with 2 - 5 years of relative experience to be located at our offices at Airside Business Park, Swords. The HR Generalist will report to the HR Manager. The successful candidate will be dealing with a broad range of HR issues and administration, from legal cases to drafting contracts and all the stuff in between. At Ryanair you will gain vast experience very early in your career as you are entrusted and expected to act like a HR Manager for the 1000+ employees under your remit to make daily decisions, offer advice and resolve all employee relations matters that arise.
The Department
160m passengers choose to fly with us this year and through our ‘’Always Getting Better’’ programme we are passionate about exceeding our customers’ expectations. Whether it is via social media, on the phone or online, we are on hand to provide vital support to our customers when they need it most. The continued drive to improve our customer experience has been reflected in the record passenger numbers and load factors we have had over the last 3 years.
Requirements
The Role
The CS team are required to provide support and regular updates in relation to general queries and complaints. We are looking for candidates to support the administration of these requests and we are seeking to hire an enthusiastic EU261 Claims Administrator, in addition to supporting the management this person will have a Customer Service claims background and support the general management of claims for the Ryanair group of airlines.
Responsibilities
· Support the CS management team in responding to EU261 claims in a timely manner.
· Gathering information using different systems in the preparation of EU261 cases.
· Responding to written correspondence in line with the Customer Service Department’s service levels and procedures.
· Understand and interpret claims and correspondence.
· Working to tight deadlines in a dynamic environment.
· Liaising with internal and external departments on a regular basis.
· Reporting and communicating to management solutions to any problems which arise.
· Providing regular support to our Customer Service team on EU261 and other consumer matters, keep records, databases, and systems up-to-date, and ensure the timely payment of claims.
· Occasional ad hoc duties will be required to support the team.
What are we offering?
This is a great opportunity to be part of a busy Customer Service team at Europe’s number one airline, be involved in strategic decision-making, and gain significant exposure to both internal and external senior stakeholders and a real breadth of CS experience in a multicultural environment.
The position will be based at our Madrid city centre office.
Skills/Experience Required:
· Previous experience in a similar Customer Service/Claims Handler role would be an advantage.
· Fluency in English and another European language would be an advantage.
· Good knowledge of Microsoft Office suite.
· Excellent organisational, written, and verbal communication skills.
· Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure.
· Energetic and enthusiastic individual looking to thrive and progress in an expanding company.
· Ability to work independently and as part of a team.
· Detail orientated; ability to complete large volume of work quickly.
Benefits
Job tags
Salary
