Payments Executive - German speaking
Location
Gibraltar | Spain
Job description
What you will do:
- Take ownership and action JIRA tickets raised for the Payments Team, supporting the wider Customer Operations teams in serving our Lottohelden players.
- Address and support Lottohelden player queries on deposit / withdrawal and help to overcome potential revenue blocking issues.
- Escalate trending data for discussion with the relevant PSPs and support solutions proposed.
- Review risk rules on an outgoing basis to amend based on Regulatory changes or internal triggers.
- Support Lottohelden project delivery by undertaking user testing of new processes and provide constructive feedback to working groups.
- Raise SARs with the Lottohelden MLRO, identifying individual player suspicion and group trends.
- Follow the team's Standard Operating Procedures, keep up to date with the key changes and ensure you act in line with policy and regulatory requirements at all times.
- Support with updating our team Standard Operating Procedures with changes once approval is received from Compliance and Risk Manager / Team Leader.
Who you are:
- You are proficient in the German language.
- Have a deep understanding of payment service providers, particularly within the iGaming sector.
- Possess computer skills, including proficiency in Excel.
- You are apable of working independently or remotely when needed.
- Your analytical mind enables you to effectively work with numbers.
- Bring previous experience in identifying fraud triggers within the Gambling sector.
- Understand the intricacies of payment journeys between providers and merchants.
What's in it for you:
- Competitive salary and performance-based bonuses.
- 37 days off, including holidays and flexible public holiday options.
- Tailored relocation packages.
- Flexible working.
- Career progression and coaching.
- Mental health support.
- Exciting team events.
- Premium Healthcare.
- Subsidised gym membership.
- Fresh fruit and refreshments.
Join Us in the Land of Happiness!
At our Gibraltar-based Lotto company, people come first. Belonging, impact, and purpose drive our success. We invest in personal growth, offering a unique work environment. With 15 markets, 400+ employees, and 17 million customers worldwide, we're where you belong. Experience extraordinary growth with us.
Lottoland empowers both customers and employees. 2018, we paid out 90 million, a Guinness World Record. Now, we're enabling bigger dreams through meaningful actions. Our open culture fosters genuine connections, resilience, and ownership. Your values matter as much as your skills. This is your extraordinary chance. Find purpose and meaning in a one-of-a-kind Land. We bet on you!
Our Culture:
- Innovation thrives here.
- Passion is celebrated.
- Customer focus drives us.
- Empowerment meets accountability.
- Grit and integrity are vital.
Job tags
Salary
de 35100 a 44500 €/año
