Criteo
Location
Barcelona | Spain
Job description
The Customer Education & Enablement Strategy team is a critical component of the GTM Strategic Enablement organization at Criteo. The team is responsible for delivering educational content and materials to a wide range of Criteo’s clients. Our core mission is to educate and enable potential and existing clients with the content and materials they need to achieve their success in using Criteo’s Commerce Media Platform. We accomplish this through various channels, ranging from a client-facing Learning Management System (LMS) platform to dedicated help centers tailored for each of Criteo's solutions.
As a customer education specialist, your main responsibility will be to develop and maintain content and training materials across different customer enablement programs, in addition to provide end-user support. This role will work heavily with LMS platforms and help center content creation.
What You’ll Do:
Use authoring tools (Evolve, Articulate Rise, etc.) to develop e-Learning modules and courses that cater to diverse learning styles and preferences.
Create and maintain engaging and informative educational materials, including tutorials, guides, and documentation, to facilitate customer understanding of Criteo’s solutions
Design and implement comprehensive customer training programs that align with business goals and customer needs.
Conduct or support training sessions to enhance customer knowledge and proficiency in using Criteo’s solutions.
Ensure all existing content and LMS courses are up to date, aligning them with new product releases and learning priorities.
Serve as a primary contact for learner communication and support.
Assist in evaluating customer education programs, using metrics to assess customer engagement and knowledge acquisition, and collecting learner feedback to identify areas for improvement in educational materials and training programs.
Provide support for the Learning Management System (LMS) platform to organize, track, and deliver educational content to customers.
Collaborate with Product Marketing teams, commercial teams and other cross-functional stakeholders to ensure consistency in messaging and educational content.
Contribute to continuous improvement efforts for educational materials and training programs.
Maintain documentation and records related to educational materials and training programs.
Track record of developing educational content for customers, with at least 2 years of working experience preferably in customer success, enablement, or advertising.
Passionate about customer education, with a strong commitment to make compelling content more accessible and valuable for customers to drive impact at scale.
Collaborative team player, with the ability to work cross-functionally with a wide network of stakeholders with different cultural backgrounds and functions.
Demonstrated adaptability to changing environments and ability to thrive in fast-paced environments.
Client-centric mindset with a keen understanding of meeting customer needs and expectations.
Tech-Savvy and a quick learner when it comes to new tools and systems.
Innovative, curious, and outcome-driven in achieving results for customers, with a continuous desire to enhance and create a meaningful impact.
Excellent communication skills, both written and verbal, to convey client narratives with clarity and effectiveness.
Ability and willingness to learn new technical topics quickly and turn that knowledge into content.
Native or fluent in English.
Nice to have:
Experience in the digital marketing industry.
Experience in a client-facing role and knowledge of customer personas and value narratives.
Experience in a project management role.
Experience with any authoring tools (Evolve, Articulate Rise, etc.).
Experience with any video editors (Descript, Videate, Vyond, Camtasia, Synthesia, etc.) or other design tools.
Experience & comfortability working with AI generative tools to develop content and images (ChatGPT, Google Bard, Microsoft CoPilot, etc.)
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.
At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.
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