Location
Málaga | Spain
Job description
SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?
What do we have to offer?
What do you have to offer?
Which task can you expect?
1. Troubleshoot customer issues utilising the appropriate people or resources required for a prompt resolution.
2. Build customer relationships to ensure maximisation of future revenues and business profit.
3. Understand and anticipate the customer needs and environment and support the recommendation of ‘value added’ solutions to the customer.
4. Manage external strategic third-party partner and supplier relationships.
5. Support the management of internal inter departmental relationships and senior management team stakeholders.
6. Identify potential strategic and commercial opportunities and solutions for SD Worx to offer its target markets.
7. Work proactively as a team member across the department, offer coaching and support to junior members of the practice as necessary.
8. Impart technical knowledge to contribute to product development.
9. Maintain budgetary responsibility for all implementations or cost centres under their control.
10. Champion and make recommendations for the SD Worx Implementation Framework and supporting
methodologies so they evolve in line with corporate strategy and new service propositions.
11. Act as Implementation role model and promote the corporate strategy, SD Worx Values and
ensuring a highly motivated team environment is created so that clients receive excellent service and support thus maintaining customer NPS.
12. Establish, maintain and follow procedures within the team that satisfy company and ISO 9001 requirements.
13. To comply with SD Worx Security Policies for the maintenance of confidentiality, integrity and availability of information and to correct personal data.
14. Support the identification of additional revenue opportunities with clients and prospects and support the transition from sales to implementation.
15. Understand SD Worx strategy and the SRP and LRP objectives ensuring all resources under their management are informed of the strategic direction for the organisation.
16. Recommend modifications to our Product set and understand the Product Roadmap.
17. Contribution to day to day management of the Implementation community and champion’s development, succession planning and performance management activities against the Implementation skills framework.
18. Where appropriate, undertake full line management responsibilities for individual consultants, or a team, including recruitment, performance management, resource assignment, sales pipeline review and revenue forecasting, personal development planning and other line management activities to drive objectives, drive internal progression and support colleague engagement.
From many places, we work as one, moving from better to best together.
SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.
Job tags
Salary