Rank International
Location
Ceuta | Spain
Job description
YoBrands (part of The Rank Group PLC), is the digital arm of Rank International. We are expanding our on and offline gambling company focused on online bingo, casino, and sports betting.
With 4 leading brands: Yobingo, YoCasino, YoSports and Enracha our goal is to provide entertainment to our customers with our websites and apps, so they can access our products from their mobile phones, tablets, and computers.
Our company offers our own bingo and slots software and more than 2000 games from the best game providers. With teams in Spain and Malta, we always strive to bring joy and security to our customers. We are always looking to create innovative experiences and encourage our colleagues to grow within the company.
Look at our careers site to find out more:
This role is not a remote position, you are required to work and live in Ceuta.
Join our dynamic International Customer Service team in Ceut! We are looking for a Senior Customer Service Agent who will be an integral part of our mission to provide exceptional customer experiences. In this role, you will possess excellent communication skills and thrive in a multi-channel environment. This role offers a unique opportunity, combining the responsibilities of a Customer Service Agent with the leadership duties of a Senior Agent, ensuring both frontline engagement and managerial tasks are executed seamlessly.
As a member of our team, you will play a crucial role in maintaining operational efficiency and delivering superior service to our customers. Your responsibilities will include serving as the primary point of contact in the absence of the Team Manager, managing shifts effectively, overseeing team coverage, and leading the onboarding process for new agents. Additionally, you will handle various tasks such as crediting bonuses, managing Salesforce, resolving stuck sessions, and escalating issues to relevant departments.
As a Senior Customer Service Agent, you will be responsible for addressing customer inquiries across multiple channels while ensuring adherence to quality standards and key performance indicators. Your tasks will involve understanding our brands and business goals, resolving product or service-related issues, contributing to process improvements, and providing education on our products to enhance customer satisfaction. Your expertise in Contact Centre systems, company policies, and procedures will be essential in delivering exceptional service and maintaining accurate records of customer interactions.
If you are passionate about customer service and ready to take on a challenging yet rewarding role, we encourage you to apply and be part of our amazing team.
You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Job tags
Salary
