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Location

Madrid | Spain

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Job description

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Omnichannel Innovation

Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape.

Unlocking Benefits

Our meticulously crafted solutions provide a multitude of benefits:

Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.

Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.

Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.

Dynamic Team and Values

Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.

Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.

Department Focus

Enter the Enterprise Delivery team at Deliverect—a key group of seasoned professionals steadfastly committed to propelling enterprise businesses to unparalleled success. Our profound understanding of large-scale business needs, we craft technical plans that seamlessly integrate our products with our client's operations. The result? Streamlined processes, reduced errors, and elevated operational efficiency, all contributing to our clients achieving their ambitious business goals.

Our approach is not just technical; it's holistic. From project management to technical expertise and continuous improvement, we ensure quality and mitigate risks at every turn. Hand-in-hand with our customers, we delve into their unique requirements, tailoring our services to meet their every need. Ongoing support and customisation are not just offerings—they're the foundations of our commitment to ensuring users get the absolute most out of our platform.

By activating and maintaining our products within businesses, we don't just deliver solutions; we deliver significant increases in customer satisfaction and return on investment. Our pledge is unwavering—to assist our clients in unlocking seamless customer experiences and driving unparalleled business success. At Deliverect, we're not just supporting enterprises; we're catalysing their triumph in the ever-evolving landscape of modern business.

Your Impact

To support our expansion we are looking for a French-speaking Implementation Consultant.

In this role, you are in direct contact with our international customers, delivery channels and resellers (Point of Sales Vendors).

You provide our partners with important product information on our Delivery platform and provide support with technical or other questions concerning our product. You are responsible for the technical implementation of our large customers and partners and accompany them at the highest level through the first application steps with our product. Not only the customer contact will be important in this position, but also the coordination especially with our enterprise sales team and the customer success team.

A Typical Day

• You will take care of our midsize and enterprise customers and partners, always ensuring that the full potential of our product can be utilized
• You will be responsible for describing and escalating bugs through the appropriate internal channels
• You handle complex implementation processes with the utmost care, keeping a close eye on the specified KPIs
• You work out the "best practice solutions" and create guides for internal and external use
• You are very familiar with our service processes and you will also support efforts to constantly develop and improve these internally and externally

Your Expertise

• University degree and relevant professional experience at a B2B software company in relation to a product requiring explanation, preferably in the areas of (but not limited to), hospitality technologies, e-commerce or IT.
• The customer needs are very important to you and you will be able to offer a truly service-oriented approach
• Highly autonomous and self-starter
• Excellent command of French in a business context and very high proficiency in English (English is our internal common language). Other languages are an advantage.
• You are familiar with concepts such as REST APIs, webhooks and tokens and have the ability to read and understand JSON, XML and similar.
• You have an understanding of how integrations work at a conceptual level.
• Excellent problem-solving skills
• You can quickly familiarise yourself with new and technically complex issues, prioritize them and organize yourself
• Ideally, you already worked with ticket and CRM systems in the past (e.g. Jira, Hubspot, Salesforce)
• You are open to new ideas and approaches, you have excellent communication skills and you are familiar with the fast implementation of solutions
• You are quick to think on your feet and come up with out-of-the-box solutions

Join Deliverect: Where You Shape Tomorrow's Success

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table:

Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.

Learning Opportunities : We invest in your growth with a dedicated learning budget and clear learning pathways.

Inclusive Policies : Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.

Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

A Peek into Life at Deliverect:

Performance-Driven Freedom : Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.

Innovation Hub : Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.

Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Equal Opportunities at Deliverect:

We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work:

While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

Supporting Your Journey:

If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at [email protected]. Join Deliverect, a workplace where culture meets career advancement.

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