Customer Service Executive (Swedish) based in Palma de...

Location

Palma de Mallorca, Islas Baleares | Spain

Job description

Join Our Vibrant Customer Happiness and Support Team in Palma de Mallorca!

Ready to embark on a journey that's reshaping the travel industry? At Sembo, we're trailblazing the way people experience travel, and we're seeking dynamic, Swedish-speaking individuals who thrive in fast-paced, customer-focused environments. If you're ready to unleash your potential and contribute to redefining travel experiences, then hop aboard – the adventure starts here!

Sembo, a Swedish company within the prestigious Stena Sphere, is at the forefront of travel innovation. With our headquarters in Helsingborg and a cherished office in the heart of Palma. We're on the lookout for exceptional talents to join our crew, creating a vibrant blend of Spanish charm and Swedish traditions. Think "kanelbullens dag" celebrations and Swedish fika against the backdrop of sunny Mallorca.

Position: Customer Service Executive - Flight Enthusiast (Native Swedish language)

As a pivotal member of our energetic Palma team, you'll be the wind in the sails, driving exceptional customer service focused on flight-related matters for our Swedish-speaking adventurers. Your knack for customer satisfaction and your gift of gab will create seamless travel tales.

What's On Offer:

• Embark on an exhilarating adventure with a gym membership that's dedicated to keeping you at your best.
• Unlock a treasure trove of holiday days to relax and explore at your leisure.
• Set sail on your personal travel expeditions with exclusive hotel reservation contributions.
• Dive into collaboration with talented and friendly shipmates who make every day a voyage.
• Plot a course for career growth in an industry that's evolving by the minute.

Your Journey Ahead:

• Cast a spell with Customer Service magic, handling flight-related inquiries through calls, emails, and chats.
• Raise the anchor on glowing customer reviews across social channels.
• Craft personalized messages to tailor-make experiences for every traveler.
• Chart new waters by supporting sales growth across all fronts.
• Work in harmony with the team to navigate toward collective targets.
• Spin your creativity compass to deliver beyond expectations.

Your Map and Compass:

• Fluent in spoken and written Swedish and English.
• Quick to set sail with new in-house and external systems.
• Equipped with a solutions-first mindset to meet traveler needs.
• Nimble and flexible to support our seven-day-a-week operation.
• Team player spirit that thrives in collaborative waves.
• Infused with an unquenchable thirst for travel and creating unforgettable tales.
• Previous experience with GDS (Amadeus, Galileo) – a treasure on your journey.

Don't let this opportunity sail away – join us today and start scripting your adventure with Sembo Group. Chart your course toward growth, excitement, and the power to reshape travel experiences. Your epic journey awaits!

Job tags

Salary