MANTU GROUP SA
Location
Madrid | Spain
Job description
Madrid Who are we? About LittleBig Connection The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change – they have to get ahead of the game. They need to function as integrated organizations, positioning the best talent at the heart of each project to leverage the right skills at the right time. Who are we? About LittleBig Connection The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change – they have to get ahead of the game. They need to function as integrated organizations, positioning the best talent at the heart of each project to leverage the right skills at the right time. LittleBig Connection is the solution that connects big companies with external experts looking for the best projects available. We create a direct and transparent link between all companies and stakeholders, big and little, so they can team up more easily than ever before. How do we do it? Through our platform, which allows:- Clients to publish on our marketplace all their requirements (RFPs) for external consulting services. - Over 500, 000 Consulting companies, IT Vendors, freelancers etc to identify their next projects and submit their consultants/candidates profile. - The whole ecosystem to collaborate from Sourcing to Payment digitally (legal support, performance monitoring tools, timesheets, invoicing etc. ) As the leading international player in its industry, LittleBig Connection supports 280 major clients such as AXA, Carrefour, Sephora, Decathlon, Air France or Kering in their Big innovation projects and flexibility needs. With the ambition to become the international leader of Total Workforce Management by 2025, LittleBig Connection is present in 25 countries around the world and has no intention of stopping there: Canada, India, Vietnam, Spain, Mauritius, Tunisia. . . the #FutureofWork is already here! Are you ready for the adventure? Why join LittleBig Connection? Thrive in the new digital business world Lead high value-added strategic projects with a concrete business impact Experience working in a young and international atmosphere, with colleagues on all 5 continents Benefit from a flexible work environment with remote working options Access a variety of training courses and continuously improve your skills Take part in the events organized by our LittleBig Crew: work socials team building events. . . moments you won't want to miss!Job descriptionYour LittleBig responsibilities LittleBIG Connection is actively looking for a Senior Customer Success Manager! You will join our teams in Madrid as a Senior Customer Success Manager to play a key role in ensuring the continued success of our rapidly growing customer base. Our Customer Success team is founded on the core tenet that customers who are successful will sustain and expand their business with us over time. As a Senior Customer Success Manager your job is to make this success come to life for your assigned accounts by taking a long-term approach to driving the effective adoption of our products and ensuring the customer has full buy-in to the value created over time. You’ll achieve this goal by: Building customer skills and use of LittleBIG Connection features, by ensuring key customer employees complete LittleBIG Connection training on our products and best practices, and by providing additional coaching to power users when needed. Ensuring customers' success by monitoring their experience through the on-boarding process, removing roadblocks, and coordinating LittleBIG Connection resources where needed. Perfectly understanding the client business processes by performing onsite/online workshops and brainstorming sessions and fine tuning the platform configuration based on workshop outcomes. Maintaining relationships 'high and wide' within the customer's organization, including key stakeholders and executive sponsors, to ensure compliance, facilitate closing new business opportunities, and ensuring client renewal. Performing inspiring demonstrations of our technologies, constantly striving to achieve the “wow” effect. Performing quarterly business review (QBR) to ensure LittleBIG Connection is delivering the customer’s desired outcome, finetune the account strategy from updated customer needs. Collaborating regularly with counterparts in Sales to maximize their ability to upsell, cross-sell and drive a long-term account strategy. Working closely with product management to suggest new features that will improve LittleBIG Connection’s solutions and enhance your clients' satisfaction. Working closely with marketing so that your clients can share their LittleBIG enthusiasm with the world. Candidate Profile At least 3 years of experience as Customer Success Manager Have some enterprise level B2B Account Management and Client Relationship Management experience. Be full of enthusiasm and possess great relationship skills. Be curious and eager to learn the features of a SaaS product from scratch. Enjoy solving complex situations. Be skilled in Project Management within large organizations, helping to effectively drive change across groups by engaging key stakeholders, cross selling/upselling experience would be appreciated. Have excellent oral and written communication skills in French and English (a 3rd language is a plus). Be able to tackle complexity and pay attention to details. Be able to stay cool under pressure and deliver to tight deadlines. We are looking for our future teammate, so if you think you fit the profile, don't hesitate to apply!We look forward to meeting you LB is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics #J-18808-Ljbffr
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