SDi Digital Group
Location
Barcelona | Spain
Job description
Software AG simplifies the connected world. Founded in 1969 it helps deliver the experiences that employees, partners, and customers now expect.
Its technology creates the digital backbone that integrates applications, devices, data, and clouds; empowers streamlined processes;
and connects things like sensors, devices, and machines. It helps 10,000+ organizations to become truly connected enterprises and make smarter decisions, faster.
Our story goes beyond technology. We put people first employees, customers, and partners. We build strong teams and cultivate relationships that last.
We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation.
Our size means everyone has an impact and every voice is valued. We are big enough to compete and small enough to care.
Be you, join us .
We are currently seeking a Technical Support Engineer to join our team in Barcelona. Reporting to the Support Manager and part of the engineering organization, the Support team is an essential part of our service delivery organization.
You will directly handle customer issues, manage technical escalations, and ensure our customers have an outstanding experience with our products.
Essential Functions
Resolve issues encountered by our customers via our ticketing system
Provide guidance on configuring and working with StreamSets products
Collaborate with cross-functional teams to escalate and resolve complex technical issues
Verify product fixes and advocate for improvements
Participate in an on-call rotation of 8 hours per day, Monday to Sunday, on a rotating basis with the team every 8 weeks
Minimum Requirements
A BS / BA degree in Computer Science or equivalent practical experience
1-3 years of Technical Support or Support Engineering experience in an enterprise software company
Experience in network troubleshooting in Linux environments
Knowledge of networking concepts (TCP / IP, DNS)
Experience with containers (Docker, Kubernetes).
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
Nice to Haves
Programming / scripting with Java, Python, or Unix Shell scripts
Practical implementation experience with authentication / authorization protocols
Knowledge of relational databases such as Oracle, MariaDB, and PostgreSQL.
Familiarity with NoSQL databases, particularly MongoDB.
Experience with Databricks and / or Snowflake.
Familiarity with Hadoop core, HBase, HIVE.
Knowledge of CDP, CDH, HDP.
Experience with Kafka, MQs.
Familiarity with Apache Spark.
Experience with major cloud platforms (Azure, GCP, AWS).
What’s in it for you?
Earn competitive total compensation and receive comprehensive country-specific medical and other benefits.
Enjoy time and location flexibility with our Hybrid Working Model, which allows a remote workshare of up to 60%. Work anywhere in your country or abroad for up to 10 days per year.
Lean on the Employee Assistance Program for support during some of life’s most common but difficult challenges.
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