EMEA Studio Manager - Madrid, Spain

Location

Madrid | Spain

Job description

About us

Indicia Worldwide is an insight and technology-led communications agency with global production expertise.

Why we exist: we create new value

At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology gives us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future.

The output : Improved client performance by engaging consumers with brand ideas better, faster and more cost-effectively, across every step of the journey that a brand takes to market.

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements .

About the Team

The Creative Production Studio is a community which delivers all of our client's creative production requirements to the highest of standards, formed by a multicultural team of creative production experts which delivers marketing assets across Europe (EMEA).

Purpose of the role

• Vision : The EMEA Studio Lead oversees the EMEA studio team and create the deliverables of Creative Production projects, to ensure the highest satisfaction of Indicia Worldwide’s clients.
• Mission : To deliver the Creative Production proposition of Indicia Worldwide through clients, delivering both the best quality and price for our clients´ needs.
• Approach : To establish excellence in creative production delivery through our values - Collaboration, Entrepreneurship, Pioneering and Accountability.

The EMEA Studio Manager will be responsible for the overall studio teams for the EMEA region. To manage, direct and support your studio. You will assist with the delivery of all production projects across all channels, on time and on budget whilst maintaining the highest possible production values .

Supporting and collaborating with the wider Creative Production Operations team on future initiatives .

Therefore, the EMEA Studio Lead will manage the EMEA studio output team, which includes the following tasks:

Management :

• Traffic Management, and resource/capacity planning to ensure adequate resource

• Operational reporting, providing in-depth reports for the region on a weekly and monthly basis

• Identifying the need and facilitating the correct pathway for all overflow work

• Share expertise and specialist knowledge with, and the training of colleagues

• Provide direction to the team driving best practices to produce exceptional work and wider service delivery

Operations :

• Analyse productivity to ensure optimal team resource

• On-going management of team performance and development in line with the personal appraisal and PDP requests, setting team and individual targets in line with both account and company objectives

• Establishing and maintaining effective relationships with the team, gaining trust and respect, and driving engagement to provide a committed and high-performing workforce

Business strategy :

• Develop a comprehensive understanding of the Client's business and key drivers in that business sector

• Develop and maintain relationships with key Client stakeholders

• Help to manage Client's expectations in line with contracted SLAs

• Apply a commercial and value-added approach to service delivery

• Act as point of escalation for issues and ensure prompt and satisfactory resolution with minimal commercial impact, escalating through senior management when required. Manage risk and mitigate liability around service delivery failure

Delivery:

• Ensure service delivery in line with contracted SLAs and KPIs

• Ensure workflow and quality procedures followed throughout the production cycle by the team

• Challenge status quo to drive operational improvement

• Full understanding of Brand Guidelines and ensure their correct usage

• Apply precise attention to detail in daily tasks

• Attain expert level application knowledge wherever appropriate

• Ensure consistent Studio output

• Be the super user for all the tools and systems within the Indicia Worldwide suite of tools

Location: Madrid

Skills, knowledge, experience and exposure

• Extensive experience in operations management
• Proven ability to exceed targets and SLA delivery
• Ability to troubleshoot
• Ability to deal with conflict resolution
• Relationship building - proven ability to establish strong relationships – both key stakeholders and team
• Excellent core technical Apple knowledge, Networking /Infrastructure &
  PC beneficial
• Pre-media - Pre-flight & Proofing experience across all media output
• An in-depth understanding of colour management
• An in-depth knowledge of Adobe CC & Office Suite

Mindset to navigate the role

Oversee our teams who create creative production projects and collaborating closely with Internal stakeholders requires:

• A clear and effective communication skill at all levels in the hierarchy.
• A solution-orientated and resolutive mindset, where problems are just the start line for the solutions.
• Excellent organizational and time management skills.
• A technology-oriented mindset, as you will have to use different technologies in your daily job.
• Being meticulous, and having a keen eye for detail, setting very high personal standards.
• Being proactive and positive, being motivated by the prospect of being challenged, always looking to make a positive impact.
• Desire to take responsibility for continuous personal development and learning, helping to identify objectives and opportunities for skill development.
• An open mind and constructive approach to challenge
• Ability to motivate your team to succeed.
• Ability to work on own initiative.
• Ability to work strategically.
• An influencer and leader.
• Service driven.

Temperament for the role

The Studio Manager works in a very fast, changing environment. In order for the EMEA Studio Manager to succeed, it will be expected:

• A positive ‘can-do’ attitude at all times, setting an example to team members.

• A high level of energy. Self-motivated. To be skilled in creating an environment that’s self-motivating and motivates others to be their best.
• A curious mind. Wanting to know all about internal operations. Listening to client challenges. This is the fuel that unlocks our proposition.
• Accountability. You are a professional and we will treat you as such. You will be expected to manage your workload and to raise your hand when you need team support
• Collaborative spirit. Use we, not me. If someone is in trouble, you will do your best to support them.

Role Requirements

• While the role will be hybrid, the EMEA Studio Manager will be required to work from the Madrid office a few days a week

• Given the project-based nature of the role, you should expect that some days you will have to work outside of the contracted hours of 9.00am to 5:30pm, Mon – Fri. However, you will be able to recover that time in other moments, so we strive to maintain a healthy work-life balance for our employees.
• In addition, there might be some bank holidays when you will need to work , based on the needs of the local market you work for. Rest assured that you will be compensated for this extra effort.

Job tags

Salary