Support Engineer Cobra HRM (Junior /Medior)

Location

Armilla, Granada | Spain

Job description

At SD Worx Spain, we are focused on building capability and flexibility to meet the growth of the business whilst increasing the profitability across the organisation. We support SD Worx on most of the business areas such as HR, Finance, Marketing, Software Development, Testing, Implementation and Service Delivery. There are numerous opportunities at SD Worx Spain for people with the right blend of skills, experience and character! Are you ready to join us?

What do we have to offer?

A challenging job in which you [INSERT a line of what the general job is about]. But also:

• An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package.
• A dynamic environment: flexible working hours and working from home – everything is negotiable
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

What do you have to offer?

• Ability to work effectively within a team and uphold team values.
• Comfortable engaging with customers, even in challenging scenarios.
• Strong attention to detail, ensuring thorough documentation of customer agreements and solutions in the ticket system.
• Availability for colleagues to cover your responsibilities when you are absent.
• Proficiency in both Dutch and English, both spoken and written, is essential.
• Interest in the HRM (Human Resource Management) field.
• Experience in HRM is beneficial but not mandatory.
• Capability to work independently from home after the training period.
• Willingness to seek assistance from colleagues when needed.
• Proactive approach in identifying and reporting bugs or issues.
• Customer-oriented mindset with a focus on providing prompt assistance.
• Utilization of various resources, including team collaboration, online help, and past incidents, to resolve customer issues effectively.

Which task can you expect?

Cobra's support department consists of 8 employees, specialists in the field of HRM and/or Payroll. The department is divided between Almere and Breda in the Netherlands and in Spain we have a colleague in Granada. We have one office day per week per location and the rest of the days we work from home. We start the day at 8:30 AM and every day at 8:45 AM we start a Teams session (huddle) and discuss the details of the day (schedule, figures, change requests and points of interest).

We answer questions from SAAS* customers and internal colleagues about the operation of the Cobra salary and HRM package. In addition to answering telephone questions, you may also have the task of doing the intake, then you handle customer emails. You can also work on online help, test software or be responsible for internal communication with colleagues on a day-to-day basis if we are dealing with performance issues or bugs. You have a break between 12:30 and 1:00 PM or later or earlier in consultation and at 5:00 PM the telephone line closes and you can shut down your laptop.

We are currently looking to expand our team with an HRM specialist (0.6-1).

Experience for the position is not required, but if you do have it, that is a bonus. During your training period you will follow various courses for Cobra, but also courses to get to know the internal organization better. An employment law course is also possible, and your colleagues will also prepare you to answer questions on the telephone and via the ticket system. We register all questions in Topdesk, our incident registration system. Take into account a learning period of more than a year to 2 years, depending on your experience.

In addition to answering questions, we also have meetings with other departments every week. In these meetings, for example, we discuss change requests or transfer incidents that need to be investigated by a developer. We also have (permanent) projects, such as testing (new) software or maintaining online help.

Every year we go out for dinner with the team or do a fun activity.

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.

Job tags

Salary