weWow
Location
Valencia | Spain
Job description
weWow’s continued objective is to deliver the most impactful Customer Experience through our highly educated and energetic talents with the goal to increase customer happiness. Your purpose is plain and simple: wow your customers. You are a star in troubleshooting and work with a solution-oriented mindset. With your outstanding communication skills and enthusiasm, you are the person to inspire customers. You act as a true team player and work towards that one goal: to provide excellent customer experiences to our customers and give them the wow feeling!
about the brand.
A financial tech brand pioneering in online money transfers. The aim of this brand is to make international money transfers cheap, fair and simple. They have partnered with banks and companies such as Monzo, Bolt and GoCardless, to offer their customers better international banking. Today, their multi-currency account helps millions of people and companies manage their money worldwide.
about the role.
We are searching for a Quality Analyst who will be part of the Fincrime team. Your purpose is to execute the quality assurance strategy and framework. Thoroughly analyzing quality results you support the team to improve quality of service, efficiency, effectiveness and knowledge. You will provide visibility and opportunities to improve Fincrime Quality operations. Ensure they are compliant with their processes, product and required resources. Always having in mind the service levels growth and globalization of our client.
how to wow.
Maintain knowledge of EDD (enhanced due diligence) and CDD (customer due diligence) guidelines
Screening AML (anti-money laundering) and CTF (counter-terrorist financing) policy processes and procedures
Conduct quality assessments and follow up accordingly. Adhere internal and external SLAs and KPIs, both on team and individual levels
Provide qualitative data and feedback with other departments to ensure quality, legality and reaching key objectives
Participating in weekly / monthly calibrations and quality meetings
Understand customer needs and requirements to control quality processes effectively
In-depth understanding and keeping up to date on quality control procedures, relevant standards, tools and best practices
Support with onboarding programs and training sessions
Report to Fincrime team, vendors and product performance to relevant stakeholders
wow factor.
You have an educational background or minimum 1 year of experience in one of the following fields: business management, finance, quality assurance, risk control or compliance
You are a communicative professional with a positive mindset and strong customer focus
You can speak native or professional (C1/2 level) English to communicate with their customers and our international team environment
You are a keen problem-solver, focusing on processes and escalation internally to improve or develop quality procedures
You are change-resilient, flexible and used to working in and with cross-functional / cross-geo teams
You are familiar with Google Suite, MS office and/or CRM tooling
You add value to weWow with your unique personality and skill set
wow experience.
The career adventure of your lifetime in sunny Valencia, Spain
The chance to work within a scale-up environment and high performance culture
Collaborate with the most well-known and fastest growing brands in Europe
Be part of an incredible, international community of like-minded and motivated professionals
The opportunity to grow and develop yourself both personally and professionally through the weWowcademy™
Relocation and administrational support when moving to Spain
Delicious and healthy breakfast and lunch being served
A full benefit program which includes Spanish classes, boot camps, mindfulness, the coolest team building activities and more!
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