Location
Barcelona | Spain
Job description
Yolk Academy is a leader in language training for businesses, specializing in tailor-made courses designed to meet each client's specific needs and seamlessly integrate with their daily work routines. By fostering language confidence through personalized courses, we empower teams to apply their language skills naturally and fluently within their professional environments.
Our high-value language courses cater to companies of all sizes and various industries. What sets us apart is our unique methodology that prioritizes the efficient use of time, recognizing it as one of the most valuable assets for individuals. Through flexible and dynamic classes tailored to the real needs of teams, we aim to optimize the learning outcomes for our students. We thoroughly study each client's "core business" to create customized content, ensuring a 100% adaptation to their unique requirements.
What you’ll be doing:
- Proactively manage accounts
- Be the point of contact for the client. Establish excellent relationships through consistent and proactive communication, identifying their needs, and building engagement
- Identify upsell opportunities & ensure smooth contract renewals
- Identify any potential problems and proactively find solutions
- Lead a smooth and swift program implementation and onboarding
- Work to increase students' utilization continually
- Identify expansion opportunities
- Anticipate customer problems and provide immediate follow-up on customers at risk.
- Analyze activity KPIs for your customers and detect potential issues.
- Work closely with the Academic Director to ensure the account is running smoothly
- Hold Quarterly Business Reviews (QBR) with clients
- Will report to the COO
What you need to succeed:
- Bachelor’s degree required
- Fully fluent in English and Spanish
- At least 2 years of experience with account management in a B2B company
- Proven ability to consistently and positively contribute
- Ability to effectively communicate with clients of all levels (C-level down to entry-level support roles)
- Ability to work independently and collaboratively
- Creative-thinking and problem-solving aptitude
- Strong communication and interpersonal skills
- Computer literate; good knowledge of Google Apps and Excel
- Project management skills, highly organized and detail-oriented.
- Problem solver, data-driven with an analytical approach
What we offer
- An open, collaborative and dynamic culture;
- The opportunity to work in a leading company in the learning industry;
- Access to a modern co-working space in PobleNou area in beautiful Barcelona;
Diversity, Equity, and Inclusion
Yolk Academy is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a company.
Yolk will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status. Together, we are The World Class.
Yolk Academy is powered by Preply.
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