Salesforce Business Analyst (f/m/d)

Location

Madrid | Spain

Job description

Background and context

The CRM Department drives the implementation and adoption of relevant marketing, onboarding, sales & service processes and tools related to the Salesforce platform (Pardot, CPQ, Service Cloud, Knowledge Management etc.). The Department ensures that Awin’s Marketing, Onboarding, Sales & Client Services staff can conduct their work efficiently and effectively driving high levels of Customer Experience with best-in-class ways of working and tooling.

As a Business Analyst you will be the liaison between the business and development teams by clearly understanding the ‘problems to be solved’ and then leading collection, analysis, documentation, and management of business requirements, suggesting design solutions which support Awin’s commercial ambitions.

You will be reporting to the Team Lead of the Service Workstream within the CRM Department.

Key Tasks

• Drive an evidence-based approach by conducting analysis to validate the problems to be solved.
• Lead and facilitate project workshops, engaging stakeholders, subject matter experts and attendees at all levels.
• Elicitation, analysis, documentation, and management of the business’ requirements.
• Identifying where a common approach is lack and proposing best practices.
• Critically evaluate information gathered from multiple sources, reconcile inconsistency, and break down high-level information into details.
• Write user stories and acceptance criteria to communicate requirements identified.
• Lead UAT business planning and execution. Review QA and write UAT test scripts. Manage UAT with end-users including coordination and user acceptance sign-off.
• Analyse and understand the value of initiatives, supporting our development team in tracking our progress against key objectives and ensuring we deliver value for the business.
• Work with the Global Business Operations Team Lead to ensure that initiatives you lead drive successful outcomes.

Skills & Expertise

• Minimum of 2 years working in a similar functional/business analyst role with Salesforce, or other CRM/ERP.
• Expertise in a variety of modelling & analysis tools, methods and standards, e.g., Use cases, User stories, Business Process Modelling, system analysis, data flow diagrams.
• Strong problem solving, decision making, negotiation, and partnership skills.
• Willingness to learn about and document organizational setup, and develop perspectives on how changes could drive better outcomes.
• Comfortable challenging opinions and making recommendations for process improvements.
• Excellent work ethic and self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
• Outstanding communication and interpersonal skills to work effectively with team members, leadership, and other departments.
• Excellent written and verbal communication skills in English
• Experience of working in an agile environment
• Experienced in writing user stories, acceptance criteria, and running user acceptance testing.
• Ability to write SQL or SOQL is a plus but not required.

Our Offer

• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
• Flexi-Office: Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. We offer the flexibility to work wherever you want within our Awin locations.   
• Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. 
• Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course.
• Remote Working: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.   
• Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation for colleagues who have gone the extra mile to support you.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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