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Location

Barcelona | Spain

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Job description

Customer Support Representative – German Speaking page is loaded

Customer Support Representative – German Speaking

Apply remote type Hybrid locations Barcelona, Spain time type Full time posted on Posted Today job requisition id R-101966

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

It's fun to work in a company where people truly BELIEVE in what they're doing!

C OMPANY OVERVIEW

Ingram Micro is the business behind the world’s brands reaching nearly 90 percent of the world’s population. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at .

Ingram Micro is a master Cloud Service Provider (mCSP), offering channel partners and professionals access to a global marketplace, expertise, solutions, and enablement programs that empower organizations to configure, provision and manage cloud technologies with confidence and ease. 

In this role, you will be accountable for the overall partner experience, including aiding our resellers on their billing, and technical inquiries.

You will take inbound service requests by phone, email, and live chat. Use your technical expertise and passion for outstanding customer service to answer questions and or troubleshoot technical issues to find solutions

Responsibilities

• Responding to inbound Billing and Technical service requests over the phone, email, and live chat
• Accurately and efficiently log all issues and status updates in our internal tracking system
• Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success
• Reconcile invoices provided by the customer and/or other internal departments
• Explain charges to our customers to enhance their understanding of billing processes and policies
• Initiate adjustments to customer billing charges where appropriate by providing debit/credit memos.
• Identify root cause(s) and diagnose as software defects, misconfiguration, content issues, or end-user issues
• Supporting multiple cloud solutions (I.e., Adobe, Dropbox, Microsoft O365, Google) - Primary focus will be Microsoft O365 suite
• Contributing to the development of service desk processes and procedures
• Interacts closely with various departments and vendors to provide timely resolution on issues

You Have:

• Must have excellent verbal and written communication skills in German and English, as well as excellent analytical and problem-solving skills.
• Knowledge of Microsoft O365 and/or Azure is an advantage
• Ability to prioritize user requests effectively and manage user expectations
• Ability to balance attention to detail with expeditious execution in a fast-paced working environment
• Passion for driving exceptional customer experience
• Previous experience troubleshooting and debugging SaaS cloud solutions is an asset
• Ability to work through ambiguity and thrive in a rapidly changing business environment
• Understanding of related terminology and concepts, 

Benefits
Flexible schedule and Hybrid work model ️
Fridays and August reduced time ️
Tickets Restaurant
Medical and dental insurance
Flexible compensation
Technical training by department
English and Spanish lessons
Career paths by department
Monthly bonus for home electricity
Free coffee and cold drinks ️
Arcade machine
Team building events
RSC activities ️
Annual salary review depending on performance
International and multicultural environment

*Ingram Micro is committed to hiring and promoting the most qualified applicants for vacant positions. To achieve this goal, the Company, where permitted by law, will conduct background investigations on all candidates considered for this opening*

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About Us

It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.

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