WEBHELP Spain
Location
Barcelona | Spain
Job description
Description
Why join us?Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.We are looking for a Dutch speaking Customer Service & Sales Representative - Dutch market to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries. What we offer youYou will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.What you will learn with us will make you a valuable member of our team or any other team. Your benefits at Webhelp:Full-time contractCompetitive salary and performance bonusGreat office location in BarcelonaFriends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesOpportunities for a career abroad through the Webhelp International Mobility Program What you'll experience at WebhelpAs a Customer Service & Sales Representative in our team, you will:Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requestsReply to inbound queries fast and effectiveOutbound calls when necessary to solve issues with customers and different internal business unitsCreate quotes and follow up with cross selling / up selling and a proactive and service attitudeEnsure personal knowledge of the Store portfolio and Post sales process´s are maintainedInitiate & manage Customer post sales related tasks;
covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach We'll be a great match if you:Are native or proficient in Dutch with advanced English & French Belgium (good to have but not mandatory)Focus on proactivity, self-motivation, and a solution-orientated mindset within a teamShare our values of commitment, unity, integrity, recognition, and WOWHave strong communication skillsKnow of sales techniques (up-/cross-selling, objection handling, etc)Are customer driven and motivation to work in salesAre achievement and target orientedHave IT knowledge and technical understandingHave Minimum of 1 year relevant experienceHave strong personal interest & curiosity in IT products and applicationsHave real capability to listen to customersAre able to conduct effective qualification skills to ensure a comprehensive understanding of customer needsHave exceptional customer facing and customer care skillsDon't meet every single requirement? At Webhelp, we are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role. Who we areWebhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human. If this sounds like you, join us at Webhelp!Webhelp is an equal-opportunity employerWebhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation****The period of holiday entitlement is fixed by mutual agreement between the company and the employee RRQ23-004458-1-NETHERLANDS
Job tags
Salary
