Qlik
Location
Barcelona | Spain
Job description
Description What makes us Qlik? Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner Magic Quadrant Leader for 13 years in a row, Qlik is a values-driven organization, and following its acquisition of Talend, now serves over 45, 000 customers in 100 countries worldwide. Read on to see what we're looking for right now! TheCustomer Success Manager Role Join us at the forefront of ensuring our customers achieve unparalleled success with our products and services. As a Customer Success Manager, you'll play a pivotal role in creating and managing offerings that lead to highly successful and loyal customers. Your mission is to understand customer needs, strategically engage with them, and drive measurable outcomes, whilst fostering long-term, trust-based partnerships. What makes this role interesting? Customer-Centric Impact: Focus on delivering amazing customer experiences, guiding them through onboarding, providing tailored strategies for high-potential accounts, and proactively addressing concerns to enhance satisfaction and retention. Strategic Collaboration: Collaborate with the sales team, defining customer visions, and maximizing their investment in Qlik's products. Shape and execute success plans, conduct Quarterly Business Reviews (QBRs), and drive adoption, accelerating time-to-value. Continuous Improvement: Contribute to building and improving systems and processes, actively shaping and enhancing the overall customer experience. Work in a collaborative environment with a diverse group of innovators dedicated to achieving outstanding customer outcomes. Here's how you'll be making an impact:Work remotely with a portfolio of enterprise customers, ensuring they are on track to meet their goals with Qlik's solutions. Lead seamless onboarding for new clients, guiding them through product implementation, training, and setup for a robust foundation. Identify and address potential issues in accounts showing signs of risk, providing proactive solutions and collaborating cross-functionally for swift resolution. Collaborate with the Customer Success Engineer to maintain and develop Business/Technical Champions. Partner with other Customer Success teams to ensure successful issue resolution. We're looking for a teammate with: Minimum 2 years in customer-facing roles, ideally focused on customer success, sales, consulting, or project management, preferably in a software or SaaS/XaaS company. Ability to quickly understand customer needs, take ownership and develop and execute strategies that positively transform their business. A bachelor's degree or equivalent experience in MIS, Computer Science, Business, or related fields. General knowledge/experience in the SaaS/Software industry, with the ability to learn and understand enterprise software products and business solutions. Previous experience using Totango or other Customer Success platforms. Excellent listening, communication, and presentation skills with the ability to work collaboratively across the organization. Native English &/or GermanThelocation for this role is: Barcelona, Spain Apply now to embark on a rewarding career where you drive positive transformations and contribute to the success of our customers! More about Qlik and who we are: Find out more about life at Qlik on social: , , , and , and to see all other opportunities to join us + our values, check out What else do we offer? Genuine career progression pathways and mentoring programsCulture of innovation, technology, collaboration, and opennessFlexible, diverse, and international work environmentGiving back is a huge part of our culture. Alongside an extra "change the world" day plus another for personal development, we also highly encourage participation in our Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor's , including the notice and the. If you need assistance due to disability during the application and/or recruiting process, please contact us via the. Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means. #LI-EMEA#J-18808-Ljbffr
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